Essential Skills / Experience

• Embedding Transformational Change and User Requirements: Analyse, plan and implement lasting change across systems, processes and people. Translate user needs into clear requirements, work with Agile delivery teams, and measure the benefits of new systems in service. (mandatory)
• Demonstrable experience supporting or delivering 24x7 physical security or network operations, with practical experience of Physical Security Operations Center in a complex, multi-site environment. Evidence should include incident and problem resolution, service improvement, supplier management, operational handover, and improvement of SLAs, KPIs and user outcomes. Experience supporting legacy access control, CCTV, intruder and alarm-signalling technologies during migration is essential. (mandatory)

Desirable Skills / Experience

• Service Management: Knowledge of Genetec Security Center architecture and operations, including OmniCast, Synergis, alarm monitoring, federation/integration concepts, event-to-action workflows and Mission Control. Retain the broader requirement for access control, intruder, CCTV and alarm signalling, with emphasis on diagnosing issues across integrated and legacy estates.
• Problem Solving: Use data to identify trends, manage changing demand with fixed resources, and find opportunities to simplify, automate and reduce cycle time.
• Stakeholder Management: Able to work across the organisation to engage and influence stakeholders at all levels in support of project objectives.
• Supplier Management: Work with suppliers and subcontractors at all levels to resolve faults and implement lasting solutions.
• Risk Management: Identify, assess and manage risks, balancing threats and opportunities, taking mitigation action and tracking risks through their lifecycle.
• Involvement in business-critical environments, working with recognized subject matter experts.
• Substantial practical experience of physical security operations and Genetec experience essential; network operations and formal transformation/change qualifications desired.
• Understand Agile delivery and translate operational requirements into software team backlogs.
• Communicated business strategy to multiple audiences.
• Experience leading cross-functional delivery, influencing operational teams without direct authority, managing suppliers, and coordinating recovery or organisational change.

Our Package

Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:

• 10% on target annual bonus
• Access to an online private GP 24/7 for you and your immediate family
• Market-leading paid carers leave with up to 2 weeks off
• Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
• Discounted EE and BT products, including mobile and broadband
• Market leading Pension scheme – 5% from you and 10% from us
• Holiday purchase scheme

You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.

About BT Group

BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.

BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive.

Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.

We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.