Capita Personal Independence Payment (PIP)
Physiotherapist Assessor
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Physiotherapist Assessor
Physiotherapist Assessor / Functional Specialist
Company Description
Are you looking for a better work/life balance? If you’re a registered Physio looking for a role away from shift work, read on!
We offer a values-driven environment – our Capita Values:
- Customers First
- Fearless Innovation
- Achieve Together
- Everyone is Valued
These shape how we treat each other and our clients.
We have clinic locations across Wales and offer a hybrid working environment.
Job Description
As a Physiotherapist Assessor / Functional Specialist at Capita HAAS (Health Assessment Advisory Service), you’ll use your clinical expertise and analytical skills in a different way – assessing benefits claimants (either in person or via video link), writing in-depth reports, and making clinical recommendations. Enjoy a structured and flexible working pattern with no weekend or night shifts.
What We Offer
- Excellent training and support – prioritising wellbeing within a valued team
- Flexible hours:
- Full-time or part-time (minimum 3 days per week)
- Monday to Friday (8am–5pm, with occasional 8pm finishes)
- Starting salary: £39,500, rising to £40,500 after DWP approval
- 10% salary bonus (based on quality and performance)
- Hybrid working (home and clinic-based, up to 3 days per week)
- Watch our video for more information
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Additional Benefits
- HCPC fees paid and full revalidation support
- 5 weeks' full maternity, adoption and shared parental pay
- Company pension, life assurance, and Cycle2Work scheme
- Discounts across retail, travel, technology, and wellbeing
- Free access to Headspace (for you and up to 5 others)
- A paid volunteering day each year
- Ongoing training, development, and clear career pathways
- ** Holiday entitlement**: 25 days (rising to 27), with option to buy extra up to 5 days
Key Responsibilities
- Conducting assessments to evaluate how conditions impact daily living
- Observing, listening, and gathering information with empathy
- Analysing clinical evidence and supporting documentation
- Producing detailed written reports (3,000–4,000 words)
- Providing clear clinical justification to support DWP decisions
- Continuously developing knowledge across a range of conditions
In this role, you will: ✔ Carry out structured assessments to understand how a person’s health condition affects their daily life. ✔ Produce high-quality, evidence-based reports that support the Department for Work and Pensions (DWP) in fair and informed benefits decisions. ✔ Complete up to 3 assessments per day, conducted:
- Face-to-face (clinic-based)
- Via video call
- By telephone
Qualifications & About You
- HCPC-registered Physiotherapist with a valid PIN and no current restrictions
- Minimum 1 year of post-registration experience
- Strong communication and interpersonal skills
- Ability to produce clear, accurate, and detailed reports
- Quick worker with structured targets
- Good IT skills (Microsoft Office) + ability to adopt new systems remotely
- Strong observational & communication skills (able to listen, empathise, and dig deeper)
- Driving licence or transport access (for assessment centre work)
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Additional Information
About Capita HAAS
Capita delivers Health Assessment Advisory Service (HAAS) on behalf of the government, supporting benefits claims for:
- Personal Independence Payment (PIP)
- Employment and Support Allowance (ESA)
- Universal Credit (UC)
Security & Compliance
- Successful candidates must complete:
- Government Baseline Personnel Security Standard (BPSS) vetting
- This role involves regulated activity relating to children or vulnerable adults, requiring an enhanced criminal record check.
Next Steps
- Click "I’m Interested" to complete a short application.
- We are an equal opportunity employer and welcome applications from all backgrounds.
- As a Disability Confident Leader, we guarantee interviews for disabled applicants who meet minimum criteria.
- For queries or reasonable adjustments, contact: 📧 [recruitment email] 📞 0300 303 8544
Compensation Range: £39,500 – £40,500 per year
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