PIP Clinical Quality Assurer

Company Description

Ingeus is a leading human services provider helping people, business, and communities thrive through employment, skills, and health & wellbeing services. We are a trusted partner to government and industry delivering services that create positive social impact and transform lives.

Job Description

Job Title: PIP Clinical Quality Assurer

Salary: Competitive

Location: Remote with travel to sites as required

What you’ll be doing:

The Clinical Quality Assurer works within Clinical Excellence and reports to the Clinical Quality Partner delivering independent clinical assurance activities that support the effective operation and continuous development of the Clinical Quality Management Regime. This includes, but is not limited to, providing independent assurance of supervision pathways, clinical interventions, documentation, audit outcomes, governance processes, quality improvement activities, and training. Through systematic monitoring, review, and evaluation, the role provides objective assurance that clinical quality controls are operating effectively and that services meet agreed clinical, contractual, and regulatory standards.

Through the application of clinical expertise and professional judgement, the role provides objective assurance of the quality, consistency, and compliance of health assessments, identifies emerging risks, trends, and learning opportunities, supports the delivery of Right First Time outcomes, and contributes to the continuous improvement and evolution of the Clinical Quality Management Regime in response to changing contractual, operational, and regulatory requirements.

The role works collaboratively across Clinical Excellence, Clinical Operations (including Delivery Partners), Learning and Development, and the Department for Work and Pensions to promote consistency in clinical decision-making and quality of practice. It provides independent challenge and assurance where appropriate, supports evidence-based decision-making and quality improvement, and helps ensure contractual, professional, and regulatory standards are maintained while influencing the ongoing development of safe, effective, and high-quality health assessment services.

Accountabilities include:

• Undertake assessments as required to maintain clinical competence, professional credibility, and an up-to-date understanding of operational practice.
• Deliver independent clinical assurance activities in accordance with the Clinical Quality Management Regime.
• Undertake independent clinical quality reviews of health assessments and associated clinical assurance activities, applying evidence-based clinical reasoning to evaluate quality, consistency, compliance, and clinical decision-making.
• Review, analyze, and challenge Independent Audit findings where appropriate, preparing robust evidence-based escalations and supporting resolution through appropriate governance routes.
• Lead and participate in departmental calibration activities to promote consistent interpretation of clinical guidance, quality standards, and contractual requirements.
• Provide timely, objective, and constructive clinical feedback to support clinician development, improve assessment quality, and embed learning and Right First Time principles.
• Identify emerging quality themes, clinical risks, trends, and improvement opportunities through assurance activity, escalating significant concerns through appropriate governance routes and contributing to preventative action.
• Contribute to continuous quality improvement through root cause analysis, service improvement activity, implementation of agreed actions, and evaluation of improvement outcomes.
• Provide clinical assurance of training, coaching, and clinical support activities to ensure consistency, effectiveness, and the embedding of best practice.
• Support Delivery Partner clinical quality assurance through audit review, quality escalations, major omission investigations, and resolution activities.
• Produce accurate reports, maintain assurance records, and contribute to governance meetings through the provision of clinical quality intelligence and evidence-based recommendations.
• Build effective relationships with colleagues and stakeholders to promote a culture of continuous improvement, collaboration, and clinical excellence.
• Maintain professional registration, clinical competence, and knowledge of relevant legislation, contractual requirements, clinical guidance, and best practice.