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Reporting to: Trading Director
Reference: R9964
About the Role
We're looking for a proactive and customer-focused Planner. In this role, you'll work closely with customers, suppliers, logistics partners and colleagues across the business to ensure the smooth planning and delivery of products whilst maintaining excellent customer service standards.
You'll play a key role in managing sales and purchase contracts, coordinating deliveries and supporting the wider trading, planning and administration teams. Working collaboratively and taking ownership of your responsibilities, you'll help ensure customer requirements are met efficiently and accurately.
Key Responsibilities
- Deliver excellent customer service, handling queries and complaints professionally and efficiently.
- Build and maintain effective relationships with customers, suppliers, hauliers and logistics partners.
- Confirm and plan customer deliveries in line with customer requirements and business priorities.
- Manage third-party logistics activities, including monitoring ETAs, booking delivery slots and resolving customer or site issues.
- Support the accurate management of sales and purchase contracts.
- Monitor logistics partner performance and work collaboratively to drive service improvements.
- Work closely with Trading, Planning and Administration teams to ensure a seamless customer experience.
- Identify and escalate issues proactively, taking ownership to support timely resolution.
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About You
We're looking for someone who enjoys working in a fast-paced environment and takes pride in delivering a high standard of service. You will be a strong team player, communicate effectively with a wide range of stakeholders and approach challenges with a positive, solutions-focused mindset.
You will have:
- Strong communication and relationship-building skills.
- Good IT skills and experience of working with business systems.
- Excellent attention to detail and accuracy.
- Good numeracy and literacy skills.
- A positive and engaging approach.
- A proactive "can-do" attitude.
- The ability to adapt and respond positively to changing priorities.
- Confidence in communicating clearly in written and spoken English.
- The ability to work collaboratively whilst taking ownership of your responsibilities.
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Applications
We value diversity in our workplace and welcome enquiries from everyone.
Candidates wishing to apply who would require sponsorship can determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant criteria on the Gov.UK website.
Please make us aware if you need any reasonable adjustments to participate in this process.
We encourage you to submit your application as early as possible and not wait as closing dates may vary.
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