Civic Recruitment Limited
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Repairs Planner – 3 Month Contract
Location: Sutton, London
Rate: £19.69 per hour (Umbrella)
Contract: Temporary (3 Months)
Pay: Bi-weekly
Desirable Requirement:
- Previous experience with local authorities, housing associations, or social housing is highly desirable.
- Experience in scheduling repairs and managing responsive maintenance works.
Summary
This 3-month contract role is essential for coordinating and scheduling responsive repairs, maintenance works, and supply chain activities within a dynamic housing repairs service. The successful candidate will serve as a key contact for residents, operatives, contractors, and suppliers, ensuring that repair works are planned efficiently, resources are effectively utilised, and customers receive a high standard of service.
Responsibilities
Repairs Planning & Scheduling
- Schedule and coordinate responsive repair and maintenance works.
- Manage diaries and appointments for direct labor operatives and contractors.
- Allocate jobs efficiently to maximize productivity and service performance.
- Monitor workloads and ensure repairs are completed within target timescales.
- Re-arrange appointments and resources where necessary to meet operational demands.
Contractor & Supply Chain Coordination
- Liaise with contractors, suppliers, and internal teams to coordinate repair works.
- Monitor the progress of jobs and follow up on outstanding works.
- Ensure materials, labor, and resources are available to support service delivery.
- Support the management of subcontractor and supply chain activities.
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Customer Service
- Act as a first point of contact for residents and service users.
- Respond to repair inquiries by telephone, email, and council systems.
- Provide updates on repair appointments and job progress.
- Resolve customer queries professionally and efficiently.
- Deliver a customer-focused service at all times.
Administration & Record Keeping
- Maintain accurate records of repair requests, appointments, and completed works.
- Update housing repairs systems and databases.
- Process work orders, job variations, and cancellations.
- Produce reports and performance information as required.
Performance Monitoring
- Monitor key performance indicators relating to repairs and maintenance services.
- Identify scheduling issues and support service improvements.
- Assist managers in achieving service targets and operational objectives.
Requirements
Qualifications
Essential:
- Good standard of education, including English and Mathematics (or equivalent).
Desirable:
- Business Administration or Customer Service qualification.
Knowledge
Essential:
- Understanding of scheduling and appointment management.
- Knowledge of customer service principles.
- Understanding of administrative and record-keeping processes.
Desirable:
- Knowledge of housing repairs and maintenance services.
- Understanding of responsive repairs and planned maintenance.
- Knowledge of social housing or local authority services.
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Experience
Essential:
- Experience in a planning, scheduling, customer service, or administrative role.
- Experience managing workloads and appointments.
- Experience dealing with customers in a busy environment.
- Experience using computerized systems and databases.
Desirable:
- Previous local authority, housing association, or social housing experience.
- Experience within repairs, maintenance, or facilities management services.
- Experience coordinating direct labor and contractor resources.
Skills & Competencies
Essential:
- Excellent organizational and scheduling skills.
- Strong customer service and communication skills.
- Ability to manage multiple priorities and deadlines.
- Good problem-solving and decision-making abilities.
- Strong attention to detail.
- Proficiency in Microsoft Office and scheduling systems.
- Ability to work independently and as part of a team.
Additional Information
- This is a 3-month temporary contract
- Rate: £19.69 per hour (Umbrella)
- Location: Sutton, London
- Pay: Provided on a bi-weekly basis
- Previous housing repairs, housing association, or local authority experience is highly desirable.
- Opportunity to work within a busy Housing Repairs Service.
- Immediate start available.
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