A2Dominion Group
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Location: Ealing
Full Time Permanent (0800 -1700 Monday - Friday)
Salary up to £33174.23 per annum
About Us
Pyramid Plus, a joint venture partnership between A2Dominion and Mears Property Services, provides repairs and maintenance services to the residents of over 38,000 homes across London and the South of England. We aim to provide customer led, reliable and high-quality services to enhance residents’ lives.
Day to day duties
- Receiving high volumes of repairs requests and booking them into Operatives diaries to ensure most efficient service and best use of skills
- Overseeing Operatives diaries for a geographical area to ensure maximum productivity
- Responding to Emergency and Urgent repairs requests and ensure these are met within strict Service Levels
- Liaising with Operatives and Supervisors to ensure appropriate follow-on works are booked in and completed
- Assisting colleagues throughout the business on queries regarding responsive repairs
- Providing a professional and customer focussed service
Role Criteria:
- Ideally have previous Repairs Planning / Scheduling experience
- A professional, can-do attitude with strong problem-solving skills and decision-making
- Proven ability to work well in a fast-paced environment
- Excellent customer service ethos and commitment to high quality delivery
- Strong written, verbal, questioning & interpersonal skills
- Good attention to detail and organisational skills
- Ability to work effectively both independently and as part of a team
- Intermediate MS Office skills
- Social housing or similar background is desirable
- Experience in a customer service centre or call handling experience is desirable.
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Benefits We Can Offer You
- 25 days annual leave plus bank holidays
- Annual Mears Fun Day - Our annual Fun Day is organised as a massive thank you from the Executive team for all the hard work!
- Volunteering Leave - Mears supports employees to undertake paid volunteering in the community, in support of our social value commitment.
- Staff perks with Mears Rewards - discounts of up to 10% weekly groceries, holidays, eye test vouchers, Share save scheme, plus much more
- Family friendly policies
All our roles require candidates to have the entitlement to work within the UK, Mears does not currently offer visa sponsorship.
Candidates should be aware that all our roles are subject to relevant DBS/Security checks before commencement of employment.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Apply or to discuss your application further contact: Laura Bourne (laura.bourne@mearsgroup.co.uk)
If you need any help with your application process, we are here to support you. We will be accessible every step of the way.
At Mears Group, we are committed to fostering a diverse and inclusive environment where everyone can thrive, we are a Disability Confident employer, valuing individuality and ensuring equal opportunities for all.
We proudly support the Armed Forces Covenant and are honoured to have achieved the Gold Award in the Defence Employer Recognition Scheme (ERS) to coincide with this, we hold an Endorser Award for the Career Transition Partnership, recognising our commitment to veterans transitioning into civilian careers.
In our continued effort to promote social mobility, we invite applicants to voluntarily share their background information during the application stages to help us better understand the diverse experiences of our candidates. This is to ensure we are committed to improving social mobility. We use the Social Mobility Index to assess and enhance opportunities for individuals from diverse backgrounds. These questions are optional and will not impact your ability to apply.
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