Rock Compliance
Planner Scheduler
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Planner Scheduler
Reports to: Maintenance Operations Manager
Job Purpose
Responsible for the effective scheduling of maintenance Work Orders to ensure service contract compliance and to maximise productivity, efficiency and utilisation.
Key Responsibilities and Accountabilities
Planning and Organising
- Assign work orders effectively, efficiently and accurately working with maintenance operatives and maintenance supervisors to ensure maximum productivity, efficiency and utilisation.
- Issue Work Orders and Work instructions to operatives to ensure operatives have sufficient information to perform their duties.
- Liaise with other departments and clients.
- Assist with the mobilisation of service contracts - assist in the identification of required labour resource.
- Assist in identifying peaks and troughs in the Forward Maintenance Plan to enable Account Managers to discuss changes with customers.
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Liaison with clients
- Frontline customer contact via telephone and email.
- Where necessary support clients by answering enquiries and ensuring clients are kept up to date on progress.
- Ensures all enquiries from clients are passed to relevant parties.
Communication
- Liaise and work with relevant parties to ensure all work activity is planned, organised and carried out to the contract brief.
- Communicate constructively and actively seek information.
- Assist in the production of reports for management or clients as required.
- Communicate in a committed manner, seeking the input of others.
- Consult with Supervisors and Operatives, management, clients and other employees.
Safety
- Promote and communicate standards/information to colleagues and team members.
- Take responsibility for your own health and safety and adhere to all the Company health and safety procedures and policies.
- Identify and escalate any hazards, near misses in line with the Company's reporting procedures.
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Operational Optimisation
- Recommend improvements to working practices.
- Able to prioritise multiple and varied challenging situations.
- Able to work to deadlines and multitask.
- Willingness to help out; assist other team members as required.
- Review operatives route planner's with Supervisors/Maintenance Assistant Operations Manager to improve productivity.
Commercial
- Provide support to team members and clients as required.
- Improve the productivity of the maintenance contract delivery.
- Support in the compilation of area statistical weekly/monthly reports according to business and client needs.
- Ensures that image and standards are maintained.
Benefits
- 25 days annual leave.
- Company pension scheme.
- Life insurance.
- Retail discounts.
- Charity days.
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