Planning Administrator Apprentice

INFRASTRUCTURE GATEWAY LTD
KETTERING (NN15 6XR)
Closes in 27 days (Monday 2 November 2026 at 11:59pm)
Posted on 5 October 2026

Summary

Working with guidance and support, the apprentice will assist with processing multi-utility call offs, updating relevant systems and spreadsheets, responding to site queries, and helping with any procurement queries that may arise. This role will also involve liaising with site contacts across different developments and field staff.

Wage £16,500 a year

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Arrange all MU call offs for services
• Arrange all MU post connection paperwork for services
• Scheduling all MU Services and electricity jointing
• Sending all MU site notifications
• Dealing with all MU queries and issues, such as replacements, leaks and repairs, and phone calls/ emails from site
• All MU service Job Packs, including drawings and going through dead mains with commissioning
• Processing of water, gas, and electricity material orders from site through to procurement
• Booking in corrective actions
• Liaising with Supervisors and Project Managers about program changes
• Liaising with client site management team
• Dealing with daily phone calls
• Attend meetings; Daily Meeting, Operations Meeting.

Where you'll work

VANTAGE HOUSE
KETTERING PARKWAY
KETTERING VENTURE PARK
KETTERING NN15 6XR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STARTING OFF LIMITED

Training course

Business administrator (level 3)

What you'll learn

• Skilled in the use of multiple IT packages and systems relevant to the organisation to write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages.
• Able to choose the most appropriate IT solution to suit the business problem.
• Able to update and review databases, record information, and produce data analysis where required.
• Produces accurate records and documents including emails, letters, files, payments, reports, and proposals.
• Makes recommendations for improvements and present solutions to management.
• Drafts correspondence, writes reports, and able to review others' work.
• Maintains records and files, handles confidential information in compliance with the organisation's procedures.
• Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement.
• Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way.
• Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation.
• Demonstrates ability to influence and challenge appropriately.
• Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing, or on digital platforms.
• Uses the most appropriate channels to communicate effectively.
• Demonstrates agility and confidence in communications, carrying authority appropriately.
• Understands and applies social media solutions appropriately.
• Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard.
• Demonstrates the necessary level of expertise required to complete tasks and applies themselves to continuously improve their work.
• Is able to review processes autonomously and make suggestions for improvements.
• Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly.
• Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines.
• Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace.
• Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation).
• Manages resources e.g. equipment or facilities.
• Organises meetings and events, takes minutes during meetings, and creates action logs as appropriate.
• Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor, and report.
• Plans required resources to successfully deliver projects.
• Undertakes and leads projects as and when required.