Planning and Admin Officer

Sandwell Metropolitan Borough Council

We have an exciting opportunity to join our dynamic Asset Management and Improvement team as a Planning and Admin Officer.

We are looking for an enthusiastic person to provide a high quality, customer-focused service for all customers of the Asset Management and Improvement service.

• Ensure the supply of all materials through procurement and systems management.
• To monitor and plan using electronic work schedulers for the efficient use of resources.

Skills and Experience:

• Provide day-to-day administrative support and undertake general office duties within the Fire Safety, Fleet, Premises and Health & Safety teams.
• Support Managers, Senior Managers and Officers with technical and administrative activities.
• Contact customers and stakeholders to arrange, confirm and reschedule appointments.
• Coordinate and monitor appointments within operative diaries and electronic scheduling systems.
• Liaise with customers, operatives, contractors and stakeholders to ensure works and inspections are completed efficiently.
• Respond to telephone calls, emails and customer enquiries in a professional and timely manner.
• Meet and assist contractors attending site and ensure appropriate access arrangements are in place.
• Distribute, record and manage keys issued to contractors and visitors.
• Maintain accurate records, databases, spreadsheets and management information systems.
• Raise purchase orders and process invoices for payment.
• Keep customers and stakeholders informed of appointment changes, progress updates and service delivery matters.
• Demonstrate knowledge and experience to maintain, support and update relevant paperwork to the electronic work scheduler and asset management systems, liaising with the Line Manager with any updates/changes required.
• Demonstrate experience of using e-procurement systems to order materials from internal and external suppliers, plant/scaffolds etc., raise orders, pay invoices for contractors and raising/appointing post work inspection / independent reviewer as required.
• To operate ICT systems, within a busy work environment, always adhering to the procedures and guidelines laid down.
• Experience of dealing with the public / various stakeholders in working environment.
• Experience of planning with electronic scheduler system.
• Good Communication skills both written and verbally.
• Use of modern ICT systems.