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Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.
Where will you be working?
We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.
This role will be within our clean water team. Safeguarding the quality, reliability, and performance of drinking water across our region. We work across complex network systems, enhancing, maintaining, installing, and repairing infrastructure from pipes to water meters, to ensure consistently high-water quality. Through proactive network management and resilient engineering, we help ensure communities have safe, dependable water supplies every day.
Want to be a part of it?
What will you be doing?
As a New Connections Coordinator, you will be part of our planning department who are responsible for delivering all activities associated New Connections. Your role will be area specific however areas within the team can change to ensure we provide a sustainable, efficient service.
Below is an outline of the of your main duties, relevant skills, experience, and training needed for the role:
- Manage the customer from receipt of the job, ensure good communication is delivered throughout.
- Review client job promotion to ensure we accept works to a high standard.
- Create and review the plan to ensure we have matched resources to geography and skillset.
- Maximise productivity and planned value targets.
- Ensure planning tasks are thoroughly managed to avoid downtime/abort visit costs.
- Monitor resource levels in real time to ensure compliance.
- Communicate Professionally with Key Stakeholders.
- Actively Contribute as a Team Player.
- Work closely with operational supervisors and admin support to plan, direct and monitor the activities of the team to achieve all performance targets.
- Identify opportunities to improve planning performance and customer service delivery.
- Communicate effectively and efficiently with operational staff (supervisors and operatives).
- Data Input into our Works System
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What You’ll Bring
We value you for who you are, so appropriate formal training and development will be provided, but we will look favourably if you can demonstrate that you have achieved:
- GCSE or A-Level Qualifications, NVQ Level 1-3
- Experience with technology and software
- Experience of working in the water industry, that would be preferable but not essential
- Excellent Customer Service
- Advanced IT skills
- Strong Communication Skills
- Good attention to detail
- Structured & able to prioritise their own workload
- Team player who is willing to help others
- Works well in a thriving environment
What’s in it for you?
We offer a range of benefits designed to support your life in and out of work, some of which include;
- Contributory pension scheme
- Online GP service, 24 hours a day, 365 days a year
- Employee assistance programme
- My Rewards portal, access to 1000’s of retail discounts
- Life assurance
- Cycle to work, salary finance and give as you earn schemes
- Enhanced maternity, paternity leave and adoption leave
- Reward and recognition scheme
- Recommend a friend - get rewarded for introducing people to us!
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In addition, this role offers;
- 25 days annual leave plus bank holidays
- Discretionary bonus scheme
About Us
We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.
Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.
- We’re responsible and go further for our people, clients, communities and the planet
- We’re open and seek new and better ways of exceeding expectations
- We’re together and as one team; the whole is greater than the sum of the parts
- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life
Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.
It’s an exceptional time to be a part of M Group.
Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.
For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.
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