Hexagon Manufacturing Intelligence
Planning & Logistics Coordinator (f/m/d)
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Summary
We are looking for an organised, proactive, and customer-focused Planning & Logistics Coordinator to join our Telford team. This role is responsible for managing the day-to-day order flow for spare parts, software maintenance contracts, and smaller machine-related orders, with the opportunity to grow into more complex machine order coordination over time.
Job Responsibilities
- Manage customer orders from receipt through to delivery using CRM and ERP systems.
- Review purchase orders, enter orders accurately, and issue confirmations to customers.
- Coordinate day-to-day delivery activity and track order progress.
- Support planning and coordination of larger machine orders, including customer readiness and milestone tracking.
- Work closely with Sales, Service, Logistics, Engineering, Finance, Manufacturing, and external customers.
- Handle customer communication, escalate issues, and support compliance and process improvement activities.
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Qualifications
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- Experience in order processing, customer service, project coordination, or a similar customer-facing role.
- Confident using CRM/ERP systems and Microsoft Office, especially Excel and Outlook.
- Strong organisation and the ability to manage several priorities at once.
- Clear communication skills and a professional, customer-focused approach.
- Comfortable working independently while collaborating closely with others.
- Fluent English and the legal right to work in the UK.
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