National Grid
Planning Team Leader
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Job Introduction
An opportunity is available for a Planning Team Leader based at our Alfreton Depot, covering Chesterfield & Mansfield area.
Reporting to the Operations Manager you will supervise a group of Planners and Admin Assistants. Your role is to ensure work is scheduled and delivered efficiently, and carried out safely and in line with H&S requirements.
You will be responsible for the effective performance of your team, driving performance improvement through individual 1:1s, leading the team’s productivity and delivering excellent customer service. As a Team Leader, you will lead by example and prioritise building strong relationships, trust and a supportive working environment for your team.
Working closely with colleagues across the Field Operations teams to support the wider business with work volumes & customer service is essential to ensure success in this role.
The starting salary will be £45,492 moving to £49,369 on completion of training.
We reserve the right to close the vacancy early should sufficient numbers of suitable applications be received, therefore we would advise submitting your application as soon as possible.
Main Responsibilities
- The effective performance of your team, driving performance and productivity improvement through individual 1:1s
- Monitor Connection dashboards; including BMCS Time to Connect, Time to Quote, GS & KPIs
- Support the Planning Operations Manager and lead your team to ensure full compliance of H&S policy
- Coordinate programmes of work to ensure the productivity of Planners & Field based teams
- Monitor efficiency & finances of small projects and project closure process
- Approve customer refunds on SSA / SSB enquiries within financial authorisation limits
- Review / approve contractor invoices in crown for SSA / SSB projects
- Support team with Quotation and Delivery issues
- Ensure work is carried out in line with policy & operating procedures
- Ensure our people have the appropriate training and work authorisations to support a safe and productive working environment
- Respond quickly and professionally to customer complaints
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Ideal Candidate
We are looking for an excellent communicator, who is organised and has the ability to problem solve and plan ahead.
With proven experience dealing with finance and meeting targets, we’re looking for someone who has a proven track record of managing teams, and is experienced in being an escalation point for both internal and external stakeholders.
What You’ll Need
- A good understanding of Health & Safety Legislation and Electricity Safety/Quality & Continuity regulations, or the ability/willingness to quickly develop this
- A willingness and ability to understand NGED planning & design policies
- An understanding of the distribution business or the ability/willingness to quickly develop this
- The demonstrable ability to effectively lead and drive performance
- Some Commercial and Financial awareness
- A full, valid UK/EU driving licence is required for this role
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About Us
We’re National Grid Electricity Distribution (NGED), the owner and operator behind the electricity distribution systems for the Midlands, the Southwest of England and South Wales. Serving communities of more than 8 million people, our expert teams deliver heat, light and power for homes and businesses.
National Grid employs over 29,000 people worldwide. We are building an inclusive workplace, a place to actively celebrate the cultures, personalities and preferences of our colleagues – who in turn help to build the success of our business and reflect the diversity of the communities we serve. Our vision is to be at the heart of a clean, fair and affordable energy future and we are doing this in a fast-moving industry with an increasing focus on tackling climate change, exploring new energy sources that are renewable, low carbon, and improve efficiency to meet demand.
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