Your role

The role involves taking the lead of a team of service planners who organise the day-to-day activities of our field service engineers. The successful individual will be responsible for guaranteeing efficient operations through ensuring all planned service requirements are met in a timely and cost-effective manner.

Key responsibilities

• Manage the service planners across the business in UK & Ireland ensuring engineers and systems are utilised efficiently.
• Ensure all team members are trained on relevant platforms.
• Effectively manage the use of the SAP planning systems, ensuring they are utilised by the team effectively.
• Carry out day-to-day people management administrative tasks for the planning team, such as annual leave approvals and performance feedback appraisals.
• Set engineer’s work schedules in order to maximise efficiency and minimise non utilised hours.
• Liaise with customers by phone or e-mail to arrange and confirm the service visits and ensure they are fully aware of the work and the date the work is to be carried out.
• Be responsible for providing customers with all relevant risk assessment, method statements and engineer certification as required.
• Monitor and record the progress of all customer orders to guarantee work is fully completed, and any additional work is planned and completed in a timely fashion.
• To maintain all orders within SAP, confirming all work is correctly allocated so that quality reports can be gathered via SAP reporting facilities.
• To collate information from the Field Service Engineers to accurately record and maintain customer records and information.
• Regularly liaise with the Field Service Engineers, Service Sales Managers, Capital Sales Managers and internal departments to expedite customer requests.