Platform Housing Group
Planning Team Leader (Housing Repairs & Maintenance)
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Are you an inspiring Housing Planning leader with solid experience in scheduling and workload management of a field-based multi-skill trades workforce?
Do you enjoy developing others, creating structure, and driving a high-performing planning team? Are you confident using your technical understanding of repairs and maintenance to support great decision-making?
If so, this could be the perfect opportunity for you!
We're looking for a Planning Team Leader to join our Property Care team, leading a group of dedicated Lead Planners and Work Planners. In this key role, you'll focus on coaching, performance, and team culture - ensuring our planning operation runs smoothly, efficiently, delivering repairs and maintenance services to a high standard, -and with the customer at the heart of every decision.
What You'll Be Doing
In this leadership role, you will:
- Lead, support, and develop a high-performing team of planners.
- Create a positive, accountable team culture focused on service quality and continuous improvement.
- Oversee daily planning and scheduling activities, ensuring work is allocated effectively and realistically.
- Use your technical knowledge to help the team scope and time jobs, achieving “right first time” outcomes.
- Collaborate with other team leaders to optimise resource.
- Ensure customers receive clear, timely communication and resolve complaints promptly.
- Monitor workload, performance, and KPIs—identifying trends and driving improvements.
- Deputise for the Planning Manager when required.
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Essential
Who We're Looking For
- Previous experience leading, supervising, or managing a team.
- Strong understanding of repairs, maintenance, or operational planning, ideally within a housing or construction environment.
- Confident communicator with excellent people skills and the ability to build trust quickly.
- Customer-focused approach with strong problem-solving abilities.
- Ability to analyse data, interpret performance metrics, and support improvements.
- Sound knowledge of health & safety and digital planning tools.
Desirable
- Trade-related qualifications would be an advantage but are not essential.
- Customer Service Management qualification or equivalent experience.
This role is home-based however, as you will be leading a team of planners within the Midlands area, the ideal candidate needs to be based centrally, either in the Birmingham area, Staffordshire, Leicestershire, or Derbyshire. You would need a full driving licence as there would be regular travel to offices. Our hubs and offices are located in Birmingham Business Park, Worcester, Matlock, Newark, Market Harborough and Louth.
What are some of our great benefits?
- Up to 28 days annual leave (plus bank holidays) with the opportunity to buy and sell leave
- Family friendly policies including generous Paternity, Maternity, Shared Parental and Adoption leave plus 3 days paid Urgent Domestic Leave
- Medicash membership for all employees which includes access to an employee assistance programme, discounted gym membership and exclusive discounts
- Health Cash Plan worth up to £1700 p/a with cashback for dental, optical, physio and complementary therapies and more
- Pension contribution scheme with employer contributions of up to 12% (inclusive of life assurance and dependent on employee contributions)
- Learning and Development opportunities
- Salary sacrifice electric vehicle scheme
- Employee reward and recognition scheme with wellbeing hub and discount from a wide range of retailers
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Be Part of Something Bigger
Part of Platform Housing Group, Platform Property Care is a well-established property maintenance business. Working with us is more than just a job. We value the contribution that our colleagues make to our business; our vision is clear – we are growing fast, and we aim to achieve our plan through an engaged and highly skilled team.
This is a fantastic opportunity to make a real impact in a role that's central to our commitment to “Keeping the Promise” to our customers. If this sounds like the role for you, then please click Apply Now to complete an application and upload your CV.
We do not require recruitment agency support at this time - all speculative CV's will be treated as a direct application.
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