Rapinno Tech Solutions GmbH
Platform Architect
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Role Description
Work with customers across executive, platform owner, enterprise architects, and development teams during selling, structuring, and implementation of solutions
Provide architectural advisory across multiple engagements to guide customers, partners, and internal team members
Offer architectural knowledge across multiple workflows (ITSM, HRSD, SPM, IRM, CMDB)
Develop relationships with CoE and business leaders at the customer site to understand ServiceNow's role in digital transformation
Translate business goals and outcomes into a customer roadmap
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Translate business information and technical requirements into an architectural blueprint to achieve complex goals
Engage with Enterprise Architects to position ServiceNow as the digital transformation platform standard
Manage technical governance and delivery operating model
Ensure instance health by reducing technical debt and aligning to ServiceNow leading practices
Support the sales effort by scoping and estimating the engagement and change orders
Be an active contributor of leading practices and expertise related to the ServiceNow platform
Requirements
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- 8+ years of progressive experience in professional services or equivalent
- Demonstrated management consulting experience
- Creativity with comfort running programs independently within a startup-paced environment
- Success driving complex issues through analysis and resolution
- Industry domain expertise, enterprise architecture experience
- Large program experience leading architecture and design, cloud application technology experience
- Experience leveraging or integrating AI into work processes, decision-making, or problem-solving
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