Primark
Platform Manager Service Now
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Company Description
Technology at Primark
Our technology team is actively shaping the next wave of advancements. Engaged with innovative initiatives, your expertise will propel our business into the future. Collaborating with a creative team of tech enthusiasts, you’ll contribute your unique skills to fuel our technological advancements.
We are seeking an experienced Platform Manager - ServiceNow to lead the strategic direction, development, and ongoing optimization of the ServiceNow platform. This role will be responsible for ensuring the platform delivers maximum business value through effective governance, innovation, and operational excellence. Working closely with Technology, business stakeholders, and external partners, the successful candidate will drive platform adoption, service improvements, and long-term platform growth.
Job Description
What you'll do
- Define and manage the ServiceNow platform strategy, roadmap, and long-term vision.
- Lead the delivery of platform enhancements, upgrades, and new capabilities.
- Manage relationships with key business stakeholders to align platform priorities with organizational needs.
- Ensure platform stability, performance, security, and availability across all ServiceNow services.
- Oversee third-party vendors, service providers, and platform-related budgets.
- Establish strong governance, risk management, and compliance controls for the platform.
- Lead, coach, and develop platform and engineering teams to drive high performance.
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Qualifications
What you'll bring
- Extensive experience managing enterprise platforms, with significant ServiceNow expertise.
- Strong knowledge of ServiceNow products including ITSM, CMDB, HRSD, and related capabilities.
- Proven experience developing and executing platform strategies and roadmaps.
- Experience leading technical teams within complex, large-scale organizations.
- Strong stakeholder management and relationship-building skills across multiple business functions.
- Knowledge of ITIL, Agile delivery methodologies, and service management best practices.
- Excellent leadership, communication, problem-solving, and decision-making skills.
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Additional Information
About Primark
Primark was founded on a mission that everyone deserves to look and feel good – without paying more. We stand for great value without compromise, offering affordable fashion and everyday essentials that are made to last. Founded in Ireland in 1969, Primark is now an international fashion retailer with more than 470 stores across 18 countries in Europe, the US, and the Middle East, employing more than 80,000 colleagues. Millions of shoppers trust Primark every week for everything from everyday essentials like t-shirts and socks, to the latest fashion trends – all at unbeatable prices.
Primark is built on a belief and passion for physical stores – helping to bring high streets and retail centers to life and creating joyful, social experiences. The company is focused on driving positive change by giving clothing a longer life, protecting life on the planet, and supporting the livelihoods of the people who make Primark clothes.
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