The role is responsible for the engineering function that will define, implement, provide oversight of, and continually improving the platforms that provide these capabilities within the Technology department.

Key Responsibilities

• Take responsibility for the technologies and services that provide Service Management capabilities in the UK
• Act as a Technical Subject Matter Expert for these solutions within the UK
• Help drive the formation of a Service Management strategy and policies, working with colleagues across the UK, providing guidance and raising awareness with colleagues on how to best utilise these platforms in the future
• Develop and embed best practice and new ways of working to ensure efficiency savings are achieved, collaboration is improved, and customer experience enhanced.
• Gather and assess technical requirements for new engagements, manages existing engagements with infrastructure partners, projects and programmes and ensure we maximise the use of the chosen solution as a strategic platform for the UK bank
• Actively identify and support the prioritisation of new functionality to meet the needs of the UK bank
• Awareness of and accountability for ensuring the platforms adhere to and have clear procedures to manage all their own Regulatory, Compliance and Risk requirements – identifying, measuring, analysing and reporting
• Support the training and adoption of new tools and services, working closely with the Change Adoption Manager
• Address user inquiries, troubleshoot issues, and provide guidance on best practices
• Contributing to the efficient running of the IT operating model
• Gathering and presenting relevant MI for stakeholders
• Stay current with all things Service Management, including changes, updates, roadmap & releases
• Liaise with Handelsbanken’s Group function for delivery of Group managed applications and services
• Working in conjunction with internal stakeholders across teams in the UK and Group level
• Ensuring that conflicts of interest are identified, documented and are managed appropriately
• Ensuring an annual evaluation of established rules and procedures is carried out, and documented that internal control is fit-for-purpose
• Actively engage with and build relationships with UK and Group colleagues as well as external vendors.

What We’re Looking For

Research (by Harvard University) shows that women are particularly likely to second guess themselves and not apply - so if you are worried you don't meet all the criteria, get in touch anyhow and let us do the worrying…

Implementation of ServiceNow
GRC tools
MRM tools.

Why join Handelsbanken

We want everyone at Handelsbanken to feel supported, motivated, and able to do great work. As a contractor, you will work alongside brilliant colleagues and contribute your expertise in a collaborative and professional environment.

Application next steps

Your journey with us begins once you have submitted your application. One of our Handelsbanken Talent Acquisition Partners will be reviewing your details and will later organise a phone conversation if your experience aligns with our requirements, we will extend an invitation for you to participate in an interview.

This advert will be live for a minimum of one week. However, please note that after the one week, the closing date could change at any time depending on the number of responses received.

The Bank is deeply committed to embedding good equality and diversity practice into all of our activities. This is so that we are an inclusive, welcoming and inspiring place to work that encourages everyone to apply, regardless of socio-economic background, age, disability, pregnancy and/or parental status, race (including colour, nationality, and ethnic or national origin), veteran status, marital and civil partnership status, religion or belief, sex, gender reassignment or sexual orientation.