Technology and Platform Capability

• Provide credible platform ownership across enterprise LAN and campus networking technologies, including switching, wireless, access networks, site connectivity and resilience patterns.
• Work with architecture, engineering and security communities to shape LAN standards, patterns and controls that are secure, resilient and scalable by design.
• Identify opportunities for automation, simplification and improved operational control across LAN services.
• Ensure LAN platforms support reliable connectivity and a high-quality experience for HMRC colleagues and services.

Stakeholder Management and Supplier Influence

• Build effective relationships across Network Services, wider CDIO teams, business stakeholders and strategic suppliers.
• Influence outcomes across matrix-managed and supplier-led delivery environments, balancing competing priorities constructively.
• Communicate technical and service concepts clearly to both technical and non-technical audiences.
• Champion a collaborative, transparent and improvement-focused culture across the LAN platform community.

Essential Criteria

The successful candidate must be able to clearly demonstrate evidence of the following essential criteria:

Technical Expertise

• Experience of owning, managing or leading enterprise LAN or campus network platforms within a large-scale organisation.
• Strong understanding of LAN technologies and operating models, including switching, wireless, access networks, site connectivity, resilience and service performance.
• Ability to work with architecture and engineering teams to shape secure, resilient and scalable network platform standards and patterns.
• Experience of balancing operational stability with continuous improvement and change across a distributed technology estate.

Platform Product Ownership and Leadership

• Proven platform or product ownership experience, including the ability to define roadmaps, manage backlogs and prioritise work based on business value and user needs.
• Experience of driving measurable service improvement, standardisation and risk reduction across a complex platform or service.
• Ability to lead through influence across matrix-managed, multi-disciplinary and supplier-supported teams.
• Experience of managing platform lifecycle considerations, including demand, dependencies, risks, service issues and improvement activity.

Business and Communication Skills

• Strong stakeholder management skills, with the ability to influence and collaborate across business, technical, service and supplier communities.
• Ability to explain complex technical and service issues clearly to senior stakeholders and non-technical audiences.
• Experience of working in a multi-supplier environment and managing delivery outcomes, service performance and shared responsibilities.
• A collaborative leadership style, with the ability to create clarity, ownership and accountability across different teams.

Desirable Criteria

• Experience supporting or delivering LAN refresh, rollout or transformation activity across multiple sites.
• Awareness of evolving LAN and campus networking trends, such as SD-LAN, automation, zero trust and Wi-Fi evolution.
• Experience working across both legacy and modern network environments.
• Experience of ITIL4-aligned service lifecycle management and continuous improvement.
• Product Owner or Agile certification, or equivalent practical experience.
• Experience in a regulated or public sector technology environment.

Further Location Information

Please ensure that you only apply for a location that you are willing and able to work from, as we will only make one offer of employment. Any additional notes included in a 'Further Location Preferences (optional)' field within the application form, will not be considered. Please be aware that you cannot change your location preference after submitting your application.

Office Closures

If your location preference is for one of the following sites, it's important to note that these are not long-term sites for HMRC and we will require you to move to a new building in the future, subject to our location strategy and the applicable employee policies at that time.

For more information on where you might be working, review this information on our locations (opens in a new window)

These Sites Are

• Benton Park View, Newcastle - moving to Pilgrims Quarter, Newcastle
• Telford Plaza, Telford - moving to Parkside Court, Telford

You will be given more information about what this means at the job offer stage.

Technical Skills

We'll assess you against these technical skills during the selection process:

• Enterprise platform ownership and lifecycle management.
• LAN and campus networking expertise.
• Roadmap development, prioritisation and continuous improvement.
• Stakeholder management and influencing across technical, business and supplier communities.
• Service management, operational resilience and supplier delivery.

Benefits

Alongside your salary of £58,541, HM Revenue and Customs contributes £16,959 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

HMRC operates both Flexible and Hybrid Working policies, allowing you to balance your work and personal commitments. We welcome applications from those who need to work a more flexible arrangement and will agree to requests where possible, considering our operational and customer service needs.

We offer a generous leave allowance, starting at 25 days and increasing by a day for every year of qualifying service up to a maximum of 30 days.

• Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.

To find out more about HMRC benefits and find out what it's really like to work for HMRC hear from our insiders or visit Thinking of joining the Civil Service (opens in a new window).

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Experience and Technical skills.

How To Apply

As part of the application process, you will be asked to provide the following:

• A name-blind CV including your job history, previous skills and experiences.
• A 750-word Personal Statement which should be used to describe how your skills and experience would be suitable for the advertised role, making reference to the Essential Criteria and Person Specification as outlined in