Platform Owner - ServiceNow - Banking

Platform Owner - ServiceNow - Banking

Excellent opportunity opens for a Platform Owner to join a major UK bank. You will take ownership of defining, managing, and implementing the capabilities that make up the Service Management portfolio. The bank is going through a massive digital transformation and you will be responsible for the engineering function that will define, implement, provide oversight of, and continually improving the platforms that provide these capabilities within the Technology department.

Key responsibilities

• Take responsibility for the technologies and services that provide Service Management capabilities in the UK
• Help drive the formation of a Service Management strategy and policies, working with colleagues across the UK, providing guidance and raising awareness with colleagues on how to best utilise these platforms in the future
• Act as a Technical Subject Matter Expert for these solutions within the UK
• Gather and assess technical requirements for new engagements, manages existing engagements with infrastructure partners, projects and programmes and ensure we maximise the use of the chosen solution as a strategic platform for the UK bank
• Develop and embed best practice and new ways of working to ensure efficiency savings are achieved, collaboration is improved, and customer experience enhanced.
• Awareness of and accountability for ensuring the platforms adhere to and have clear procedures to manage all their own Regulatory, Compliance and Risk requirements – identifying, measuring, analysing and reporting
• Support the training and adoption of new tools and services, working closely with the Change Adoption Manager
• Actively identify and support the prioritisation of new functionality to meet the needs of the UK bank
• Address user inquiries, troubleshoot issues, and provide guidance on best practices
• Contributing to the efficient running of the IT operating model
• Gathering and presenting relevant MI for stakeholders
• Liaise with the bank’s Group function for delivery of Group managed applications and services
• Working in conjunction with internal stakeholders across teams in the UK and Group level
• Stay current with all things Service Management, including changes, updates, roadmap & releases
• Ensuring that conflicts of interest are identified, documented and are managed appropriately
• Actively engage with and build relationships with UK and Group colleagues as well as external vendors.
• Ensuring an annual evaluation of established rules and procedures is carried out, and documented that internal control is fit-for-purpose