Infinigate Cloud
Platform Partner Success Manager
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Introduction
Infinigate Cloud is an award-winning cloud distributor and Microsoft Indirect Provider offering a value-add service to customers with a portfolio of cloud, managed and professional services.
Infinigate Cloud place ‘people’ at the heart of all we do – whether that is our partners, their customers or the wealth of carefully selected subject matter experts that make up our team. We set our company values to reflect this, and we hire against them. Our purpose is to help our partners grow profitable, future-proof cloud businesses achieving sustainable and long-term growth. Infinigate Cloud is only successful if our partners are successful.
Role Purpose
Join us as we continue to transform the cloud marketplace experience for our partners and vendors. As Platform Partner Success Manager, you'll lead the journey from initial engagement through to long-term success, ensuring partners can seamlessly onboard, transact, and grow on the CORE platform. You'll act as a trusted advisor, advocate, and strategic partner, bringing together cross-functional teams to remove barriers, maximise value, and deliver outstanding commercial outcomes. This is an exciting opportunity for someone who enjoys making things happen and influencing success at scale.
Infinigate Cloud uses a bespoke cloud marketplace platform – CloudBlue Commerce (CORE). Exposure to this platform would be highly advantageous however broader awareness of cloud marketplace platforms will be considered and training provided.
We are pleased to offer this permanent opportunity as a full-time role, based hybrid from one of our 4 office locations (Fareham, London, Woking or South Cerney) 3 days in office, 2 working from home.
Duties & Responsibilities
Partner Engagement, Pre-Sales & Enablement
- Act as a key point of contact for partners during pre-onboarding stages, leading platform conversations and shaping partner understanding early
- Deliver platform demos and support sales engagements, clearly articulating how CORE works in practice
- Represent CORE capabilities and constraints with confidence, ensuring solutions are realistic and aligned
- Engage prospective partners to assess fit, highlight complexity, and set clear expectations from the outset
- Deliver or support partner training, ensuring partners are confident in how they will operate within the platform
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Onboarding Visibility & Sales Support
- Maintain a clear view of partner onboarding across the pipeline, focusing on readiness and successful outcomes
- Provide Sales with clarity on partner preparedness, risks, and likely timelines to transact
- Identify gaps between partner expectations and platform reality, and intervene early to resolve
- Ensure partners reach go-live in a position where they can transact effectively and without friction
Partner Adoption & In-Life Success
- Take ownership of early partner success, ensuring partners actively adopt and use the platform
- Use partner activity and engagement as leading indicators to identify risk or underperformance
- Work with Sales to drive meaningful usage, not just access to the platform
- Challenge and guide partners where needed to improve performance and realise value from CORE
Partner Experience & Continuous Improvement
- Use direct partner feedback and experience to identify where the platform or process isn’t working
- Translate partner pain points into clear, actionable improvements for Platform Ops
- Influence how onboarding and partner journeys evolve to reduce friction and improve scalability
- Ensure recurring issues are addressed structurally, not just resolved case-by-case
Operational Support & Escalation
- Step in where partner outcomes are at risk, ensuring issues are understood and driven to resolution
- Provide a single, clear view of partner health to internal stakeholders
- Maintain momentum during issues, ensuring partners and Sales remain informed and confident
- Focus on resolving the underlying cause, not just the immediate issue
General Skills
- Strong understanding of cloud marketplace and subscription platforms, ideally with exposure to CloudBlue Commerce (CORE), including how partners provision, transact, and are billed within the platform.
- Ability to represent platform capability in a commercial context, translating how CORE works into clear, practical conversations that support Sales cycles and partner decision-making
- Experience working closely with Sales teams to support partner onboarding and growth, with an understanding of how platform capability impacts activation and revenue
- Confident stakeholder engagement and communication, able to simplify platform behaviour into clear, usable guidance for both partners and internal teams
- Commercial awareness and outcome focus, able to identify where partner setup or engagement may limit success and act to improve it
- Strong coordination and ownership mindset, able to work across teams to resolve issues and maintain partner momentum
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Personal requirements
Infinigate’s values underpin a strong collaborative working culture and successful inclusive working environment.
- Own it! Outstanding verbal and written communication skills with the ability translate concepts to multiple stakeholders
- Aim high! A self-starter with excellent multitasking abilities
- Be open! A team player, embracing business concepts and flexible to change
Benefits
- Up to £40,000 base salary per annum + £5,000 - £10,000 variable commission
- 25 days annual leave rising to 28 days with length of service, plus bank holidays.
- Day off on your birthday.
- 2 paid volunteer days per year
- Additional holiday purchase scheme
- Electric Car Lease Scheme
- Life assurance of 4 x basic salary and group income protection from start date
- 5% employer matched pension contributions after 3 months service.
- Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
- Hybrid working arrangements and standard office working hours are 9am – 5.30pm
- Employee assistance programme for practical and emotional support.
- Free parking and complimentary refreshments onsite.
Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated. If any reasonable adjustments would support you through the recruitment process, please make us aware by answering the relevant application questions. For any further queries, please contact us at jobsuk@infinigate.com.
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