QBE Insurance
Platform Support Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Primary Details
Time Type: Full time
Worker Type: Employee
The purpose of this role
To assist in implementing and overseeing Information Technology Infrastructure Library (ITIL) service processes as part of the IT Service Management (ITSM) lifecycle, covering Incident, Request, Major Incident, Problem, Change, Asset & Configuration Management.
Platform Support Specialist
Location
London
Employment Type
Permanent, Full-Time (Hybrid – 2 days in office)
The opportunity
This is an exciting opportunity to join QBE’s Platform & Service Delivery team, supporting critical business applications and underpinning day-to-day IT service operations. You’ll play a key role in the delivery and continuous improvement of IT Service Management (ITSM) processes, helping ensure our platforms are stable, responsive, and fit for purpose.
About QBE
At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
We’re an international insurer with more than 13,000 people working across 26 countries – big enough for your ambitions, yet small enough for you to make a real impact.
It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner. As part of QBE, you’ll work with people who are passionate, talented, and collaborative.
Your new role
Reporting to Application Delivery Lead, you will support the delivery and governance of ITIL-based service processes across a range of critical systems. Working closely with internal technology teams, you’ll help ensure incidents are resolved efficiently, changes are controlled, and services continue to meet business needs.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Key Responsibilities
- Support the implementation and ongoing management of ITIL service processes, including:
- Incident, Request, and Major Incident Management
- Problem Management
- Change Management
- Asset & Configuration Management
- Manage and track tickets through tools such as ServiceNow, ensuring timely resolution and clear communication
- Collaborate with internal stakeholders including Cyber, Release Management, and Attestation teams
- Assist with root cause analysis and continuous improvement initiatives
- Maintain accurate system and process documentation (e.g. Confluence)
- Support service performance monitoring and reporting
- Contribute to improving operational efficiency across platform services
Having the right to work in the UK is required for this role.
About You
We’re looking for a proactive, technically curious individual with a passion for IT and service delivery.
Key Skills & Experience
- Strong interest in technology; ideally an IT-related degree or equivalent experience
- Understanding of IT service management (ITIL exposure is advantageous)
- Experience using ticketing tools such as ServiceNow, JIRA, or similar
- Previous experience in a technical support or IT operations environment is beneficial
- Strong problem-solving skills with the ability to work across multiple tasks
- Effective communication skills and ability to work collaboratively with technical teams
Benefits
We offer a range of benefits to support your work and personal life, including:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- 30 days holiday with the option to buy up to 2 additional days
- Flexible working – including part-time, job share, and compressed hours
- 10% employer pension contribution
- Private medical insurance for you and your family
- Family-friendly policies – including 26 weeks paid leave
- Remote working abroad – up to 20 days per year
- Cycle-to-Work scheme
- Access to a wide range of additional flexible benefits
Learn more
Rewarding our people - QBE European Operations
Awards & Recognition
We’re proud to be recognised for:
- Insurance Post British Insurance Awards 2025 – Commercial Lines Insurer of the Year, Reinsurer of the Year (QBE Re), ESG & DEI Initiative of the Year
- Insurance Post British Insurance Awards 2023 – 5-Star Employee rating
How To Apply
If you’re looking for a career that combines technical expertise with real impact, we’d love to hear from you.
Apply today and build your future with QBE.
Skills
Communication, Critical Thinking, Customer Service, Global IT Infrastructure, Incident Response, Information Technology (IT) Services, Information Technology (IT) Support, Information Technology Infrastructure Library (ITIL), Intentional collaboration, IT Service Management (ITSM), Managing performance, Process Improvements, Risk Management, Stakeholder Management, Technical Support
How to Apply
To submit your application, click "Apply" and follow the step by step process.
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location