About you

• Experience supporting licence, subscription or renewal activity, including gathering usage data, validating demand, preparing renewal inputs and identifying opportunities to optimise licence allocation.
• Relevant experience in tooling administration, service operations, IT, data, digital platforms or SaaS support in an enterprise environment.
• Experience with SaaS administration, licence management, service desk processes, supplier-facing support or operational governance activities.
• Strong practical experience administering business, platform or SaaS tools, including user access, roles, permissions, configuration data and licence allocation.
• Ability to work independently within defined processes, exercising judgement on routine and non-routine requests and escalating risks, exceptions or complex issues appropriately.
• Clear communicator with the ability to guide users, product teams and suppliers, translating needs or issues into practical tooling actions and service improvements.
• Customer-focused, with experience handling user requests, support queries, service communications and engagement activity in a structured and professional way.
• Good working knowledge of licence management, renewal cycles, supplier engagement and the importance of usage, demand and commercial control.
• Confident using data to monitor usage, identify trends, support reporting, evidence decisions and inform renewal, access or adoption activity.
• Experienced in applying governance, access, security and data handling principles relevant to enterprise tooling, including the ability to identify and escalate control issues.
• Able to contribute to continuous improvement by identifying process gaps, improving administrative controls and supporting adoption of standard tooling practices.

What you'll get

• Competitive Salary based on capability, and experience
• Additional benefits:
  • A competitive contributory pension scheme where we will double match your contribution to a maximum company contribution of 12%
  • You will receive a bonus based on personal and company performance
  • Flexible benefits such as a cycle scheme, share incentive plan, technology schemes
  • Access to apps such as digital GP service for round the clock access to GP video consultations and NHS repeat prescriptions, wellbeing app to support your health and fitness
  • Access to Work + Family Space, providing support and resources for work and family life, including paid emergency childcare and eldercare

More Information

The closing date for this vacancy is 7th October. However, we encourage candidates to submit their applications as early as possible and not to wait until the published closing date. National Grid’s recruitment periods can and may vary. We reserve the right to remove this advert or close it to further applications at any point during the recruitment process.

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We value diversity and are committed to creating an inclusive workplace for all. We welcome applications from all suitably qualified candidates – we make appointments purely on merit, assessed against objective selection criteria. We support flexible working and will make reasonable adjustments throughout the recruitment process should you have any physical or mental impairment which may affect your ability to participate in the process.

Please note that in most cases, National Grid is unable to offer sponsorship for employment under the UK points-based immigration system. As such, applicants must have the legal right to work in the UK without requiring sponsorship now or in the future under the UK points-based immigration system. However, in exceptional circumstances where there is a clear and demonstrable need for specialist skills that cannot be sourced from the local labour market, National Grid may consider offering sponsorship. All applications are welcome from candidates who meet these requirements, regardless of race, nationality, or ethnic origin.