• Keep gambling crime free
• Ensure the provision of fair, open, and honest gambling products and services
• Protect the young and the vulnerable

Main Accountabilities & Responsibilities:

• Support the Player Protection manager in matters relating to safer gambling, verification checks, and anti-money laundering.
• Using various techniques (both open source & direct customer interactions), analyze individual customers' activity and background to support the regular management review of business relationships.
• Using various techniques (open source, transaction and gameplay analysis & direct customer interactions), identify, act, and evaluate customer individual activity to result in a decision inline with the LCCP interaction guidance.
• Identify customers whose play/activity may give rise to concern that they have problem gambling issues.
• Identify customers who may be playing with illicit funds or engaged in money laundering.
• Use data and information to support the identification of customers that may be of concern.
• Analyze 'at risk' customers to ascertain their source of funding - extending to both digital and retail spend where appropriate.
• Liaise and consult with the Player Protection Manager regarding individual cases and higher risk customers.
• Make recommendations to the Player Protection Manager regarding account management for 'at risk' customers.
• Consult and liaise with colleagues to ensure best practice across the team and with customers.
• Collaborate with digital and retail stakeholders and High Value Customer team as required for high value or cross-channel customers.
• Prepare and produce high-quality reports and documentation as needed for the Player Protection Manager and stakeholders.
• Keep up to date with relevant legislation and requirements within the gambling industry.

Experience & Qualifications:

• Able to deliver high-quality customer service.
• Excellent oral, written, and communication skills.
• Able to assess and present risk assessments.
• Experience of holding difficult conversations with customers.
• Able to work with several stakeholders across the business to discuss customer histories, deliver reinstatement decisions, and implement groupwide barrings.
• Attention to detail and ability to quickly review and assess information.
• A clear understanding of Safer Gambling in line with the UKGC Licensing terms.
• Self-motivated, keen eye for detail, accurate, and precise, can work alone or as part of a wider virtual team.
• Experience of the online gambling industry is desirable but not essential as training will be provided.
• Computer literate.

Benefits

Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive, and fulfilling work environment – so you can #BeYourself.

You’ll get a competitive salary combined with some great benefits.

Wellbeing@Rank

• From hybrid & flexible working hours and colleague support networks to menopause support and weekly PepTalks, we’re here for you.

Growth Opportunities

We’ll also invest in your growth by providing development opportunities, leadership training, and cutting-edge industry certifications so you have the tools and resources to help you WORK, WIN, and GROW with us.

International Exposure

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

Comprehensive Benefits

From pensions to bonus schemes, and private medical insurance to life insurance – we've got you covered.

Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what’s in place in your location.

Commitment to Inclusivity

We are committed to being an inclusive employer, ensuring that we better understand and meet the needs and requirements of our candidates. If you need any adjustments as part of your application or interview, please let us know.

#Interactive