Job Description

About the Role

Working within a specialty team to manage the patient pathway, taking into consideration all aspects of that pathway to include:

• Tracking the progress of cancer patients through their pathway of care including through the diagnostic phase, pursuing results, and ensuring that all results are managed appropriately to avoid potential delay. Patients may present through various routes and recording and tracking must be in accordance with National Cancer Waiting Times standards.
• Ensuring all patients receive appointments and next steps in their pathway in a timely fashion whilst overseeing any other aspect of managing the patient pathway.
• Maintain and update relevant databases as required.
• To support patients and their carers re-access specialist services without delay should they need to do so.
• The post holder will work with the Colorectal Cancer team, specifically providing support to the Clinical Nurse Specialists, MDT Coordinators, and Cancer Trackers to ensure timely care for all patients in relevant specialties. It is essential that the post holder exercise initiative commensurate with the role and that confidentiality is maintained at all times.
• Interact with MDT Clinical Teams regarding urgent admissions, outpatient appointments, and concerns expressed by patients/relatives and General Practitioners. Communicate with General Practitioners as to the appropriate course of action, i.e., admission or available clinic appointments.
• Deal with enquiries and problems encountered in the tracking of the patient pathway, communicating with all agencies, which includes taking the appropriate action escalating to the appropriate person as and when required.
• Ensure timely return of investigations/reports requested by medical staff. Liaising with all staff concerned, e.g., medical, nursing staff, Medical Records Department, X-ray Department, Patient Contact Centre, Pathology Department, and Management, etc.
• Chase out-standing results and if necessary, liaise with outpatient booking teams to amend patient appointments, making sure follow-up appointments following investigations are arranged where necessary.
• Assist the Clinical Nurse Specialists (CNS) in the coordination of the Colorectal Cancer service and other administrative aspects of the CNS role as and when required.