Civic Recruitment Limited
Plumber
Charnwood
£18.21/hr
Posted about 2 months ago
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Plumber – Repairs & Maintenance
Job Purpose
To provide a high-quality responsive repairs and maintenance service to council-owned residential properties across Charnwood. The post holder will undertake plumbing repairs, maintenance, and installation work, ensuring all work is completed safely, efficiently, and to a high standard of workmanship. The role requires a customer-focused individual who is committed to improving local communities and delivering excellent services to tenants.
Key Responsibilities
Plumbing Repairs and Maintenance
- Carry out reactive plumbing repairs and maintenance within council tenanted properties.
- Diagnose faults and identify appropriate repair solutions.
- Install, repair, and maintain plumbing systems, fixtures, and fittings.
- Repair leaks, pipes, taps, toilets, sinks, baths, showers, and drainage systems.
- Complete work to a high standard, ensuring quality workmanship and customer satisfaction.
Customer Service
- Provide excellent customer service and maintain positive relationships with tenants.
- Communicate effectively with residents regarding repairs, work progress, and completion.
- Work respectfully within occupied properties, minimizing disruption to tenants.
- Respond professionally to customer queries and service requests.
Health and Safety
- Ensure all work is carried out in accordance with health and safety legislation, policies, and procedures.
- Use tools, equipment, and materials safely and appropriately.
- Maintain a safe and tidy working environment at all times.
- Report hazards, defects, or risks promptly.
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Team Working
- Work collaboratively with colleagues within the repairs and maintenance team.
- Support other trade operatives where required.
- Participate in team meetings, training, and development activities.
- Contribute to service improvements and best practice initiatives.
General Duties
- Complete work orders and associated paperwork accurately and within required timescales.
- Maintain stock levels and ensure materials are used efficiently.
- Ensure council vehicles, tools, and equipment are maintained in good condition.
- Undertake any other duties commensurate with the grade and responsibilities of the post.
Experience
Essential
- Proven experience carrying out domestic plumbing repairs and maintenance.
- Experience working within occupied residential properties.
- Experience diagnosing and resolving plumbing faults.
- Experience delivering excellent customer service.
- Ability to work independently and manage workload effectively.
- Experience working as part of a maintenance or repairs team.
Desirable
- Experience working in a social housing or local authority environment.
- Experience in responsive repairs and property maintenance.
- Knowledge of additional building maintenance trades.
Qualifications
Essential
- NVQ Level 2 or equivalent qualification in Plumbing.
- Valid qualification demonstrating competence in plumbing installation and maintenance.
- Full UK Driving Licence.
Desirable
- NVQ Level 3 in Plumbing or related trade qualification.
- Health and Safety qualification (such as CSCS card).
- Additional trade qualifications relevant to property maintenance.
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Skills and Competencies
- Excellent plumbing and fault-finding skills.
- Strong attention to detail and pride in workmanship.
- Good communication and interpersonal skills.
- Ability to work effectively as part of a team.
- Customer-focused approach.
- Good problem-solving skills.
- Ability to prioritise workload and meet deadlines.
- Commitment to quality service delivery and community improvement.
Additional Information
- Location: Council Offices, Southfield Road, Loughborough, Leicestershire, LE11 2TX, United Kingdom.
- Hours: 37 hours per week.
- Pay Rate: £18.21 per hour (Limited Company/Umbrella).
- Contract Type: Temporary/Agency Assignment.
- Working Environment: The role involves travelling to and working within council-owned residential properties across the borough.
- Customer Contact: Regular interaction with tenants is required, therefore a strong customer-focused approach and excellent communication skills are essential.
- Health & Safety: All work must be carried out in accordance with current health and safety legislation, policies, and procedures.
- Driving Requirement: A full UK driving licence may be required to travel between properties and locations.
- Equipment & Vehicle: Council-provided tools, equipment, and vehicles (where applicable) must be maintained and used responsibly.
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