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Bedford and the surrounding areas
Up To £40,235.84 (depending On Skills And Experience)
Permanent, Full Time
Responsive Repairs Team - 40 hours weekly worked on an 8 weekly rota as per below:
- Weeks 1-6 – Monday -Friday 8am – 5pm (including 1 hour lunch)
- Weeks 7&8 – Monday, Tuesday, Thursday and Friday 8am – 5pm. Wednesday 8am – 12pm. Saturday 8:30am – 12:30pm
Please note, salaries are calculated based on skills, experience, and qualifications using a specific matrix. You will be required to complete a Skills Confirmation document as part of the application process. If shortlisted to this part of the process, a member of the team will be in touch. Any qualifications listed as part of your application must be evidenced when requested.
Responsible for the delivery and completion of plumbing repairs within customers’ homes. As a Plumber, you will use your technical knowledge, experience, and trade skills to diagnose and complete a wide range of plumbing repairs safely, efficiently, and to a high standard.
You will be committed to providing excellent customer service, achieving high levels of first-time fix, and delivering positive outcomes for our customers.
As a valued member of the bpha In House Maintenance Service Team you will be provided with Uniform, Tools, Company Van (for business use only) and a fuel card.
Key Responsibilities
- Carry out a wide range of domestic plumbing repairs and maintenance works within occupied and void properties.
- Diagnose faults and complete repairs to a high standard, ensuring long-lasting solutions.
- Deliver excellent customer service and maintain professional, courteous communication with customers at all times.
- Adhere to all SHEQ policies, procedures, risk assessments, and safe working practices.
- Maintain van stock levels and procure materials responsibly through approved suppliers.
- Communicate effectively with supervisors, schedulers, colleagues, and customers
- Attend mandatory training, toolbox talks, one-to-ones, and appraisals.
- Ensure company vehicles, tools, equipment, and property are maintained and fit for purpose
- Maximise first-time fix rates, productivity, and quality of workmanship.
- Support continuous improvement initiatives and work collaboratively across the team.
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Key Performance Indicators (KPIs)
- Compliance with statutory, regulatory, and SHEQ requirements.
- High customer satisfaction levels and positive customer feedback.
- First-time fix performance and productivity measures.
- Quality of workmanship, post-inspections, and low defect/recall rates.
- Efficient use of materials, van stock, and approved products.
- Accurate completion of job records and reporting requirements.
Person Specification
Essential
- Strong commitment to customer service excellence.
- Organised, self-motivated, and able to manage time effectively.
- Good communication, organisational, and problem-solving skills.
- Ability to take ownership of issues and see them through to completion.
- High attention to detail and quality standards.
- Basic IT literacy for using handheld devices and job management systems.
- Excellent knowledge of domestic plumbing installations, fault diagnosis, and repair.
- Good knowledge of health and safety practices.
- Experience working under time constraints and productivity targets.
Desirable
- Experience in an additional construction trade.
- Experience working within occupied homes.
- Knowledge of NHF Schedule of Rates.
- Training and experience relating to non-licensed asbestos works.
- Water Regulations and Unvented Hot Water experience.
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Qualifications
- GCSEs or equivalent.
- NVQ Level 2 or higher in Plumbing, or City & Guilds 6189 Plumbing & Domestic Heating Level 2 or higher.
- Full clean driving licence.
Desirable Qualifications
- C&G 3345 Water Regulations & Unvented Hot Water qualification.
- Part P Electrical qualification.
- CSCS Card
- First Aid Training
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About Bpha
bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.
Benefits
We believe that benefits should be more than just perks. For us, they aren’t simply little extras added on at the end, they’re fundamental parts of what we stand for, from the very beginning. As standard.
That’s why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/
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