This is a hands-on role with responsibility for managing engineers and office operations, developing customer relationships, driving sales, and ensuring work is delivered efficiently, profitably, and to a consistently high standard.

You’ll understand how to build and manage different work streams, from reactive plumbing and planned maintenance to commercial projects and facilities management contracts.

The role would suit someone with management experience gained within plumbing, drainage, facilities management, construction, building services, plumbing merchants, or another field-service environment.

What Does It Entail?

Business Growth and Commercial Performance

• Identify and develop new customers, contracts, and revenue opportunities
• Build relationships with commercial, industrial, and domestic clients
• Generate leads, follow up quotations, and improve conversion rates
• Develop profitable work streams across reactive, planned, and project-based services
• Monitor sales, margins, job costs, and overall business performance
• Support budgeting, forecasting, and local networking activity
• Identify opportunities to cross-sell services across the wider Franchise Brands group

Operational Management

• Oversee the daily running of the plumbing operation
• Plan engineer workloads, schedules, and resources effectively
• Ensure reactive and planned work is completed safely, efficiently, and to a high standard
• Monitor productivity, service performance, and operational costs
• Resolve operational issues and customer escalations
• Continually improve processes, efficiency, and service delivery

Customer, Supplier, and Resource Management

• Act as a key point of contact for customers and develop long-term relationships
• Maintain high standards of communication and customer satisfaction
• Manage suppliers, procurement, and material availability
• Negotiate supplier pricing and monitor operational expenditure
• Oversee company vehicles, tools, stock, and other operational assets
• Ensure engineers have everything required to complete work successfully

Compliance and Standards

• Promote a positive health and safety culture
• Ensure compliance with company policies, industry regulations, and best practice
• Maintain high standards of quality and operational performance
• Support the training and development of the team

What We’re Looking For

We’re looking for someone who can combine strong operational management with commercial drive and an entrepreneurial mindset.

You’ll ideally bring:

• Experience as a Business Manager, Operations Manager, Branch Manager, or Service Manager
• Experience within plumbing, drainage, facilities management, construction, merchants, building services, or a related sector
• A proven ability to develop business, increase revenue, and manage profitability
• Experience managing mobile engineers or field-based service teams
• Strong operational planning, organizational, and leadership skills
• Confidence in sales, networking, and customer relationship management
• Experience in purchasing materials and negotiating with suppliers
• Good IT skills, including Microsoft Office and job-management systems
• A proactive, practical, and solutions-focused approach

Most importantly, you’ll want to do more than simply manage an existing operation. You’ll be excited by the opportunity to help build a successful business, maximize its potential, and become an important part of its future.

What We Offer

• Competitive salary dependent on experience
• Performance and growth-related opportunities
• 20 days’ annual leave plus bank holidays
• Company pension scheme
• Professional development and training
• Employee benefits and discount platform
• Long-term career progression
• Potential future investment opportunity for the right person

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.