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My clients are looking for a PMO Lead who has working knowledge of ITIL / ServiceNow / IDAM. This is a 3-6-month contract and is inside scope of IR35. Candidates with a background in Real Estate Services would be desirable.
Your new role
Key Responsibilities
- PMO Leadership: Deliver a UK PMO function supporting Real Estate, Workplace, Facilities, and Technology-enabled transformation programmes.
- Portfolio Oversight: Monitor project performance, budgets, timelines, resource allocation, and dependencies across a portfolio of Real Estate, Workplace, and technology initiatives.
- Governance & Compliance: Ensure adherence to internal controls, IT governance standards, property compliance requirements, and regulatory obligations.
- Service Management Alignment: Ensure projects align with ITIL best practices, supporting effective service transition, operational readiness, and handover into BAU support teams.
- ServiceNow Governance: Drive the use of ServiceNow for project governance, workflow management, change control, reporting, and service delivery processes.
- IDAM Oversight: Support projects involving Identity & Access Management (IDAM), ensuring access governance, security controls, and compliance requirements are embedded throughout project delivery.
- Stakeholder Management: Collaborate with Real Estate, Workplace, IT, Security, Facilities Management, external suppliers, consultants, and business stakeholders.
- Reporting & Insights: Deliver executive-level dashboards, portfolio reporting, RAID management, service performance metrics, and programme updates.
- Process Improvement: Drive continuous improvement across PMO processes, project delivery methodologies, service management practices, and supporting toolsets.
- Change Management: Support organisational change, communications, service adoption, and business readiness activities associated with Real Estate and technology change programmes.
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Skills & Experience
- Proven experience leading PMO functions within Real Estate, Workplace, Facilities Management, Property, or Corporate Transformation environments.
- Experience delivering programmes involving IT Service Management (ITSM), ServiceNow, Workplace Technology, or enterprise transformation initiatives.
- Strong understanding of ITIL principles, including service transition, change management, and operational governance.
- Experience supporting Identity & Access Management (IDAM) initiatives, including access governance, user life cycle management, and compliance requirements.
- Strong portfolio governance, risk management, financial tracking, and reporting experience.
- Proficiency in ServiceNow, MS Project, Power BI, Excel, and other PMO reporting tools.
- Excellent stakeholder management skills, with experience engaging senior business, technology, Real Estate, and Facilities stakeholders.
- Experience working within large, complex, matrix organisations.
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Qualifications
- Degree in Business Management, Real Estate, Project Management, Property, Information Technology, or a related discipline.
- PRINCE2, PMI, or APM certification preferred.
- ITIL Foundation certification preferred.
- ServiceNow certification or experience working within a ServiceNow environment are desirable.
- Knowledge of Real Estate portfolio management, workplace transformation, facilities management, and corporate property operations would be advantageous.
This version positions the role as a Real Estate PMO Lead/Manager with responsibility for ServiceNow, ITIL-aligned service management, and IDAM governance rather than a construction-focused PMO.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk
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