Role Overview

Location: Barrow-in-Furness

Salary: Competitive

Working Hours: 40 hours per week, 8 hour days Monday to Friday

Benefits: Car Allowance, Private Healthcare, 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

At OCS we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Role Overview

To lead the PMO team to provide critical reports and returns on the New Works Projects Department for OCS and the various customer and client groups. To form part of the Projects Senior Management Team (SMT) to ensure governance, financial control, and adherence to approved processes. This is an inward and outward facing role, responsible for building and maintaining strong client relationships to support successful project deliverables

Duties

• Encourage and support the creation of a functional BTFL culture that embraces and supports Health, Safety and Wellbeing principles and goals.
• Lead the management and monitoring of project documentation and workflows through all applicable gates for projects. Up to Circa £25M annual revenue, there is an expectation to grow this revenue.
• Track and report on key performance indicators (KPIs), internally and contract led, for the New Works Project team, ensuring targets are met and correcting actions are implemented if the KPIs aren’t met.
• Act as a key point of contact for clients, ensuring clear communication, strong working relationships, and a positive customer experience throughout the project lifecycle.
• Ensure all enquiries are triaged effectively, with incomplete submissions pushed back to the client with clear and concise reasoning.
• Maintain accurate, detailed records from initial enquiry through to project completion, ensuring structured and accessible storage.
• Manage, lead and develop the admin team, ensuring high standard of delivery and customer service. Overseeing workload allocation and ensuring deadlines are consistently met.
• Oversee purchase orders process, ensuring correct coding, approvals and compliance with company procurement procedures.
• Coordinate administration for <15K LoL projects, allocating resources appropriately.
• Manage the Goods Receipt Notes (GRNs), verifying deliveries and services received.
• Ensure timesheets are completed accurately and submitted on time to support financial tracking.
• Provide accurate summary reporting as required by key stakeholders.
• Support programme-level reporting and communications across projects.
• Manage and maintain New Works Help Desk functions as required.
• Attend and actively contribute to regular stakeholder meetings, internally and client-facing.
• Contribute to strategic decision-making with the Head of Projects at SMT level.
• Monitor and escalate project risks via reporting and mitigations.
• Drive continuous improvement in project administration systems, governance and reporting.