Servaada - a Wipro Company
PMO Manager - Transformation
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About Servaada, a Wipro company:
Servaada is Wipro's UK entity, authorised by the FCA (the UK financial services regulator) to undertake regulated activities on behalf of its clients, as an outsourced service provider.
Introduction
Servaada operates in the UK wealth and investment-platform market, supporting financial advisers and investors through platform technology, investment products, tools and associated servicing. Its propositions include tax-efficient wrappers such as SIPPs, ISAs and GIAs alongside broad investment choice and adviser-facing platform capabilities.
Our project is undertaking a significant programme of platform and service evolution. The change agenda spans technology, operations, data, proposition, adviser and investor experience, controls and the transition of users onto an enhanced client platform. Delivery therefore requires strong integration across business and technology change while protecting customer outcomes, regulatory obligations and continuity of service.
Overview & Responsibilities
The Programme Management Office Manager leads the governance, integration, control and executive reporting required to maintain delivery confidence across Servaada's Transformation Programme. The role creates the authoritative programme view across multiple workstreams and ensures that scope, milestones, cost, benefits, risks, dependencies, resources and readiness are managed as an integrated whole.
Success requires strong programme PMO capability together with practical experience of wealth management, investment platforms or asset/wealth administration. This domain knowledge enables the role to challenge delivery positions intelligently and ensure that programme decisions reflect adviser and investor journeys, investment products and wrappers, operational servicing, data, technology, regulatory obligations and third-party dependencies.
The role owns programme delivery hygiene and the quality of the management information used by the Programme Director and governance forums. It integrates workstream plans and critical dependencies, maintains the consolidated financial and benefit position, provides clear visibility of emerging delivery and capacity pressures and ensures that material changes are assessed and controlled against agreed baselines.
The Programme Management Office Manager is also expected to improve the effectiveness of programme governance rather than simply administer it: simplifying controls where possible, improving data quality and automation, challenging weak evidence and turning complex programme information into concise, decision-ready insight.
Who We Are Looking For
Essential Experience & Capability
- Strong practical experience within UK wealth management, investment platforms, asset/wealth administration or a closely related regulated financial-services environment, with an understanding of adviser and investor journeys, investment products/wrappers, platform operations and service considerations.
- Proven Programme Management Office experience supporting complex transformation programmes comprising multiple business and technology workstreams.
- Extensive experience establishing, maintaining and enforcing project management methodologies and processes to ensure consistency and quality across projects.
- Demonstrable experience integrating workstream plans, milestones, RAID, dependencies, decisions, change control and readiness into a coherent programme-level control environment.
- Proven experience managing programme financials, including resource and non-resource cost tracking, forecasting and variance management, alongside benefit and value-realisation reporting.
- Strong benefits and outcomes capability, with experience linking change outputs to measurable adviser, investor, operational, financial, risk, service and strategic outcomes.
- Experience producing high-quality executive reporting and governance materials that clearly expose trends, trade-offs, exceptions, decisions and actions requiring leadership attention.
- Strong stakeholder credibility across Programme Directors, workstream leads, Finance, Risk/Compliance, Operations, Technology, Data and third-party delivery partners.
- Strong PPM, reporting and data-management capability, with confidence using structured delivery data to improve control, insight and reporting efficiency.
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Desirable Experience
- Experience supporting wealth-platform transformation, platform consolidation, technology modernisation, operating-model change or large-scale migration programmes.
- Knowledge of UK retail investment regulation and customer-outcome expectations, including FCA-regulated platform environments and Consumer Duty considerations.
- Experience working across client, technology-provider, operations-provider and other third-party organisational boundaries.
- Experience applying proportionate governance across waterfall, agile, iterative or hybrid delivery approaches and automating repeatable reporting where practical.
Key Responsibilities
Programme Definition, Integration & Delivery Hygiene
Maintain a clearly defined and integrated Transformation Programme, including:
- Maintaining agreed programme objectives, scope, outcomes, milestones, cost and benefit baselines and ensuring approved changes are reflected consistently across programme artefacts.
- Integrating workstream plans into a coherent programme roadmap, critical path and dependency view, identifying sequencing conflicts and delivery collisions early.
- Establishing minimum programme control standards while allowing workstreams to use delivery approaches appropriate to their change.
- Maintaining high-quality core artefacts, including the integrated plan, RAID and decision logs, dependency map, benefits view, governance calendar and readiness position.
Programme Governance & Decision Support
Operate governance that supports timely, evidence-based decisions and clear accountability, including:
- Running programme governance forums, reporting cycles, escalation routes and action tracking in support of the Programme Director.
- Maintaining the authoritative programme view of delivery status, milestones, outcomes, cost, benefits, risks, dependencies and readiness.
- Ensuring decisions, actions and changes have clear ownership, rationale and traceability and are followed through to closure.
- Providing constructive challenge where workstream evidence, forecasts or recovery plans do not support the reported delivery position.
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Cost, Benefits, Outcomes & Value Management
Maintain a reliable view of programme investment and the value it is expected to produce, including:
- Owning the consolidated programme cost baseline and forecast across resource and non-resource spend, tracking actuals and identifying material variances.
- Ensuring financial and non-financial benefits are measurable, baselined, assigned to accountable owners and tracked as forecast, realised or at risk.
- Assessing whether changes in scope, sequencing, cost or delivery confidence materially affect expected adviser, investor, operational, financial, risk or service outcomes.
- Providing accurate cost, benefit and value information for programme governance and investment decisions.
RAID, Dependencies, Capacity & Assurance
Provide programme-level oversight of delivery uncertainty and constraints, including:
- Consolidating and actively managing programme risks, issues, assumptions and decisions, including matters escalated from workstreams.
- Maintaining the cross-workstream dependency view across business, operations, data, technology, testing, suppliers and migration/cutover activity.
- Maintaining visibility of material demand, resource and specialist-capacity constraints that could affect delivery and supporting appropriate trade-off decisions.
- Testing the credibility of delivery positions, mitigations, recovery plans and readiness evidence and escalating matters requiring programme-level intervention.
Reporting, Insight & Stakeholder Engagement
Turn complex programme data into clear insight and maintain alignment across stakeholders, including:
- Producing concise dashboards, executive reports, presentations and briefing materials focused on decisions, exceptions and material changes.
- Providing a joined-up narrative across delivery progress, cost, benefits, RAID, dependencies, resource pressures, readiness and outcomes.
- Working closely with client business, operations, technology, data, Finance and Risk/Compliance stakeholders and delivery partners to resolve information gaps and maintain a single source of truth.
- Improving reporting efficiency, data quality and governance effectiveness through reusable standards, automation and continuous improvement.
Core Competencies
- Operational Excellence: Continually delivering and improving excellence for all clients and customers.
- Client and Customer Focus: Add value to client/customer, adhere to Treating Customers Fairly principles, and operate as a true business partner.
- Communication: Communicate clearly and concisely, tailoring content and style, with ability to make a positive impression on others.
- Working with others: Working successfully with others and building a network of good relationships in order to achieve shared goals.
- Performance Focus: Demonstrate energy and enthusiasm, takes ownership, delivers results and improves personal performance.
Equal Opportunities
Servaada is committed to diversity, equality, and inclusion in the workplace. All applicants welcome.
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