Role Overview

Location: Barrow-In-Furness

Salary: £38,000 per annum

Working Hours: 40 hours per week, 8 hour days

Benefits: 25 days holidays + Bank holidays, Health Cash Plan, Discount Shopping, Gym, Days Out, Learning & Development opportunities, Paid Volunteering Days, plus many more.

At OCS, we revolutionise facilities management by combining our engineering heritage and innovation capability. We prioritise people in everything we do, collaborating closely with our customers to understand all their needs, from the big picture to day-to-day operations. Our purpose is to “create a better world at work”. Using our unique insight platform, "One Data World," we harness data-driven intelligence to make informed decisions, adapting our services to meet our customers’ evolving requirements. This allows us to cultivate an enhanced workplace experience for their teams whilst optimising efficiency, meticulously managing every asset, and minimising their impact on the planet. All supported by our commitment to safety, compliance, and assurance. Our partnering approach empowers our customers to shape a better future. Whether guiding their path to net zero or redeveloping their facilities for enhanced efficiency, we create better places for work whilst taking away the burden of facility operations, freeing up our customers to concentrate on their business.

Job Purpose

To support the operational management of the PMO team and ensure the effective coordination of reporting, governance, administrative processes, and day-to-day PMO activities across the New Works Projects Department. To support the PMO Manager in ensuring operational KPIs, reporting requirements, governance standards, project financials and approved processes are consistently achieved and maintained across the PMO function.

This is an inward and outward facing role, responsible for maintaining strong working relationships with stakeholders, supporting operational delivery, and ensuring a high standard of customer service across the department, while providing operational cover for the PMO Manager and supporting business continuity across the PMO function where required.

Duties

• Manage the day-to-day operational activities of the PMO function, ensuring effective coordination of workloads, priorities, and service delivery.
• Direct line management of Project Coordinators, including workload allocation, performance management, development, and support.
• Ensure PMO processes, governance procedures, reporting standards, and administrative controls are consistently followed across all projects and activities.
• Track and report on operational KPIs and management information, ensuring targets are achieved and corrective actions implemented where required.
• Produce accurate operational reports and dashboards for Projects SMT and key stakeholders.
• Act as a key operational point of contact for PMO queries, stakeholder engagement, customer service, and escalations.
• Support the management and monitoring of project documentation, workflows, reporting activities, and PMO systems to ensure data accuracy and governance compliance.
• Support operational administration and project financial management activities, including purchase orders, GRNs, timesheets, project tracking, financial reporting and P&L monitoring ensuring accurate data to support project governance and decision-making.
• Manage operational escalations appropriately, ensuring issues are resolved or escalated in a timely and professional manner.
• Identify operational risks, process inefficiencies, and service issues, supporting continuous improvement across PMO governance, reporting, and operational processes.
• Provide operational support and cover for the Business Manager where required.
• Support business continuity across the PMO function during periods of absence, annual leave, or increased operational demand, including undertaking PMO operational and administrative activities where necessary.