Thames Valley Police
Police Contact Enquiry Officer
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Full time vacancy
Are you looking for a job role where no two days will be the same? Are you interested in making a difference to the diverse communities of Berkshire, Buckinghamshire and Oxfordshire? Are you passionate about identifying and helping to protect the vulnerable?
If so Thames Valley Police are looking to recruit you to join as a Police Contact Enquiry Officer.
You will be the first point of contact for all members of the public visiting the police station. You will deal with victims and offenders, managing their expectations, offer support and reassurance to vulnerable people and reason with and calm emotional, angry and aggressive visitors. You will check and record details in police IT systems. You will also deal with internal customers and will provide a high-quality customer service to all, in accordance with current legislation, policy and procedures. There will be general administration and the responsibility for dealing with the receipt and return of property.
You will need to be assertive and have the ability to remain calm and think logically in challenging situations. You must have the ability to be sensitive and understanding to the needs of an emotional victim and have an appreciation of confidentiality and diversity. Problem solving and decision-making skills are essential, as is the ability to work both as part of a team and independently. You will have the ability to undertake physical Personal Safety Training.
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Capability to travel across the Force is required in order to undertake assignments in a timely manner and work flexibly. Due to unsocial hours and personal safety for lone working public transport may not be suitable. For this reason, a full driving licence is considered essential for this role.
Mandatory Awareness Session
PLEASE NOTE: A mandatory awareness session (1 hour), via Microsoft Teams, for all applicants needs to be attended in order to progress to next stages. The dates for awareness sessions will be Wednesday 26th August 2026 at 10:00, 14:00 and 18:00. Please ensure you state your full name in the session, as on your application form, so we can confirm your attendance. Non-attendance will result in your application being withdrawn. You are only required to attend one of the three awareness sessions:
10:00: https://teams.microsoft.com/meet/377360264728638?p=rDtu6IjX1O8TR336jS Meeting ID: 377 360 264 728 638 Passcode: mR7zE2pr
14:00: https://teams.microsoft.com/meet/368919950409905?p=heqg2VoE5FindyphTF Meeting ID: 368 919 950 409 905 Passcode: oK7BL7FE
18:00: https://teams.microsoft.com/meet/363393962074234?p=POs5KEY4yJAvNNGSxs Meeting ID: 363 393 962 074 234 Passcode: 8yn6jv9a
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Please note for this role there is a requirement to attend a 2-week full time training course based at Kidlington or in Hampshire. In the event of it being in Hampshire, hotel accommodation will be provided.
Benefits
As part of the Thames Valley Police family, you will enjoy a fantastic range of benefits including 24 days annual leave per annum, pro-rata for part time (plus Bank Holidays), flexible working conditions, a wide range of lifestyle discounts, career development opportunities and have the option to join a local government pension scheme. For more information on our benefits, please visit the supporting you page, via the link at the bottom of the advert.
Eligibility
If you are a TVP employee and have you been in your current post for less than 12 months, you need to seek approval from your line manager to be eligible to apply for this role.
Contact Information
If you have any queries, please contact the Recruitment Team at RecruitmentPoliceStaff@thamesvalley.police.uk quoting reference 23796. We will endeavour to respond to your query as quickly as possible.
Closing Date
The closing date for enquiries and receipt of completed applications is Sunday 23rd August 2026.
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