Police Controller - Apprenticeship (Abingdon)

Police Controller - Apprenticeship (Abingdon)

Location: Abingdon Police Station, Colwell Drive, Abingdon, Oxfordshire (OX14 1AU)

Closing Date: Sunday 11 October 2026

Posted on: 14 September 2026

Wage

£41,099.14 a year

Hours

• 6 on 4 off schedule
• 2 earlies, ranging from 07:00 to 17:00
• 2 lates, ranging from 10:00 to 02:00 (Sunday - Thursday) or 03:00 (Friday & Saturday)
• 2 nights, ranging from 21:00 to 07:00
• 37 hours a week

Start Date: Sunday 28 February 2027

Duration: 1 year 6 months

Positions Available: 30

Summary

Our teams are the first point of contact for over 1000 emergency, over 2200 non-emergency phone calls and over 100 interactions via our digital platforms daily. As a Police Call Handler you will perform one of the most demanding roles in the modern police force and one which is key to inspiring satisfaction and confidence in the community.

Training

• Training Provider: THE CHIEF CONSTABLE OF THAMES VALLEY
• Training Course: Emergency contact handler (level 3)
• Training Contents:
  • Use appropriate sector specific phraseology.
  • Operate communication systems.
  • Operate software systems.
  • Communicate in a calm manner considering the caller’s circumstances.
  • Build and establish appropriate rapport.
  • Use clear language to convey instructions, avoiding jargon and sector specific terminology.
  • Overcome barriers to effective communication.
  • Use appropriate questioning techniques to gather relevant information to the incident.
  • Use appropriate listening techniques to gather relevant information to the incident.
  • Record relevant information appropriate to the incident accurately, clearly and concisely and review information already held on the incident where applicable.
  • Manage the expectations of the public, colleagues, internal and external partner organisations.
  • Provide advice or information appropriate to the incident, giving safety advice when necessary and adapting response when required.
  • Identify and assess risk, take action and record appropriately.
  • Update internal and external colleagues when applicable.
  • Decide and apply grading or prioritisation guidelines appropriate to the incident.
  • Analyse information and apply relevant policy, procedures or regulations appropriate to the incident.
  • Advise on the appropriate course of action, signposting to other organisations when required.
  • Undertake tasks simultaneously, seeking assistance when necessary.
  • Complete any resulting actions accurately and efficiently at the end of the contact.