ORH
Police Subject Matter Expert (Process Mapping)
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Help shape better emergency services — whoever you are, wherever you’re from.
At ORH, we help emergency services across the world respond more effectively and efficiently — from optimising ambulance cover to improving fire and rescue planning. As a Subject Matter Expert, you’ll play a key role in shaping how operational reality is translated into robust analysis, directly influencing decisions that improve services and outcomes. We know that diverse perspectives make our work stronger. Whatever your background, life experience or identity, you’ll be welcomed and supported here. We are open to applications from candidates seeking either full-time or part-time employment and are happy to discuss flexible working arrangements.
Why Join ORH?
We’re a small, highly collaborative consultancy with big impact. Recognised as one of the UK’s Best Small Workplaces, we value openness, respect and inclusion. You’ll work alongside consultants and analysts on high-profile projects, contributing your expertise from day one. This role sits at the heart of our consulting delivery. You’ll act as a bridge between clients and project teams, using your operational expertise to shape clear, structured inputs that underpin modelling, analysis and recommendations. You’ll lead workshops, work closely with analysts and consultants, and ensure that everything we deliver is grounded in real operational practice.
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What you’ll do
As a Subject Matter Expert, you’ll:
- Lead and facilitate client workshops, guiding discussions to defined outputs.
- Capture operational detail and translate it into structured, model-ready inputs for analysis.
- Identify gaps, inconsistencies or risks and work with stakeholders to resolve them.
- Work closely with analysts and consultants to ensure modelling reflects real-world practice.
- Contribute to reports, presentations and client deliverables.
- Build strong relationships with clients and colleagues, representing ORH professionally.
- Support continuous improvement of our tools, approaches and standards.
What We’re Looking For
We’re looking for people who can combine operational insight with strong communication and problem solving skills:
- Excellent communication skills, able to engage confidently with a range of stakeholders.
- Strong problem-solving ability, comfortable working with ambiguity and incomplete information.
- Ability to translate operational processes into structured, usable inputs for analysis.
- Collaborative and comfortable working alongside analysts and consultants.
- Well organised, with the ability to manage priorities across multiple activities.
- Commitment to continuous improvement and developing your own expertise.
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What We Offer
We offer a supportive, collaborative environment where your operational experience will directly influence real-world decisions, alongside opportunities to develop your expertise and shape how emergency services operate. You’ll benefit from:
- Competitive Salary
- Generous benefits including pension, annual bonus scheme, health cash plan, life insurance, employee assistance programme and flexible working.
- Substantial annual leave with the option to purchase extra days.
- A modern office in Reading with regular social and team-building events.
How to Apply
Please email your CV, with a covering letter outlining how you fit this role, to: jobs@orhltd.com
Candidates will usually be contacted within one week of the closing date.
Please read our privacy notice here: Candidate Privacy Notice www.orhltd.com
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