Citizens Advice
Policy Researcher (Statutory Advocacy and Rights Based Advice)
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Location: Blended between office and home (England and Wales). Time in office negotiable
Salary: £31,883 plus London allowance of £3,612 if applicable
Employment type: Fixed Term
Hours Per Week: 36 hours and 15 minutes
Contract Duration: Up to 1 year
We are hiring for a Policy Researcher to join Citizens Advice on a time-limited project (and fixed budget) for up to 12-month. In this role you’ll be part of our Consumer and Public Services Team which covers a broad policy brief that spans consumer rights, housing, and debt.
The Role
This role offers a distinct focus from our typical policy positions. You will join an agile, fast-paced project team drawn from across the organisation—including Public Affairs and Business Development—to help drive a key strategic ambition.
Citizens Advice has statutory duties regarding energy advice and advocacy. Not only do we provide front-line help to consumers, particularly those in vulnerable circumstances, but we also translate real lived experience into system insight to argue for an energy market that works better for consumers. We see the value in extending this model to all essential markets—the markets that provide the services people cannot do without or meaningfully opt out of: financial services, telecoms, and housing.
In this role, you’ll get the unique opportunity to work alongside colleagues to develop and deliver compelling propositions and design and execute influencing strategies which deliver on this ambition.
- You’ll be involved in carrying out research into the consumer experience of these markets and how statutory advocacy and advice could transform them for the better.
- You’ll also get the chance to write compelling and persuasive outputs like reports and briefings which make the case to decision makers including Ministers, civil servants and regulators.
- Finally you’ll contribute to the development and execution of an extensive stakeholder engagement plan encompassing third sector partners, industry, regulators and Government.
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To Apply
The 'Apply' button will take you to our advert and you can submit your application from there. Please submit an anonymous CV and anonymous cover letter details of how you meet the following essential criteria:
- Excellent experience of research methodologies and their application in situations when resources are limited.
- Good ability to think creatively and pragmatically about policy at both big picture and detailed implementation levels to identify authentic and empowering solutions.
- Understanding of what really makes decision makers change policy and practice, using both formal and informal routes.
Citizens Advice offers confidential advice online, over the phone, and in person, for free. Through our national network of charities, we give people the knowledge and the confidence they need to find their way forward – whoever they are, and whatever their problem.
Do you want to work for an organisation that makes a difference, every single day, to people from all walks of life? The people that turn to Citizens Advice need help overcoming an obstacle in their lives – from debt to evictions to trouble at work – and you can be key to them getting the support they need in the quickest, easiest, and most effective way.
Equity, Diversity and Inclusion (EDI)
Equity, Diversity and Inclusion (EDI) is of strategic importance within the organisation and recognised as integral to all we do as a service.
Central to pursuing our EDI mission is building diverse and inclusive teams in which everyone has a sense of belonging. We believe inclusion is a social justice issue - a principle that underpins our all EDI work. To that end, we particularly welcome applications from people we would like to see better represented in our organisation and sector - people of colour, LGBTQ+ people and disabled people. We follow the social model of disability. We will offer an interview to disabled candidates who indicate they wish their application to be considered under our Disability Confident Interview Commitment where they meet our selection criteria in their application. Some of our roles attract a high volume of applications and in some circumstances where it is not practicable or appropriate, we may limit the number of interviews offered to disabled and non-disabled candidates. We will provide reasonable adjustments as needed.
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We’re a flexible employer, so this role may suit anyone who’d prefer a flexible arrangement to help their work/life balance, many of our colleagues spend most of their time working remotely. Whilst we prefer a blended approach between a local office, if one is near you, and home we’re open to being flexible on location, occasionally a role may require you to be based in a certain location if that's the case it will be detailed in the advert or job description. This can be discussed in more detail during your interview.
The National Citizens Advice operates from offices in England and Wales, with 4 regional offices based in Cardiff, London, Birmingham and Leeds, therefore all successful applicants must be based within England or Wales.
Please be aware that Citizens Advice is not a sponsoring organisation. Therefore the successful applicant must already possess the right to work in the UK or be able to secure the right to work in the UK independently.
We have been awarded the top charity in Third sectors' employer index, where it's recognised that Citizens Advice is an organization that not only prioritizes the people we serve but also values the wellbeing of its employees.
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