Westfield Health
Pool Operations Lead
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Two brands. One team. ROVA Health is what happens when two established names in health and wellbeing stop running in parallel and start moving together. Built on over a century of Westfield Health Group heritage and driven by the belief that the way people live, work, and recover has fundamentally changed — we exist to do something about it. This is a platform with purpose, built by people who care about getting it right. If you're joining us, you're not just starting a new job. You're helping navigate what comes next.
POOL OPERATIONS LEAD
Navigate the unknown as a ROVA Experience Specialist
You’ll lead the pool, a premium aquatic wellbeing space inside a high-profile global company’s Central London campus. That means end-to-end ownership of technical coaching, physical conditioning and restorative sessions such as Floating Meditation, Sound Healing and pop-up Flow Yoga, delivered by a multidisciplinary team you manage directly.
It’s a hospitality-led role as much as an operational one. You’ll set the standard for safety, cleanliness and service, build the calendar of experiences, and make sure every employee who steps into the water feels seen, heard and valued, while staying closely connected to teams across our wider London Campus and EMEA locations.
THE ROLE
- Location: Central London
- Language Requirements: Fluent English
- Salary: Up to £40,000 per annum dependent on experience
- Benefits: Health Cash plan, Private Health Insurance, Pension Scheme, Retail discounts scheme, Annual leave (25 days + bank holidays + Westfield Day), Electric Car Scheme, Cycle to Work Scheme, Annual Pay Review, On site gym use, Targeted Learning and Development opportunities.
- Contract Type: Permanent, Full Time (40 hours per week)
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WHAT YOU BRING
- Swim England Level 1 Coaching qualification (Level 2 preferred), plus a valid NPLQ with current CPR, AED and first aid training.
- Swim England Safeguarding Certificate; or willing to complete one within three months.
- Aqua Aerobics experience, ideally with a CIMSPA-accredited qualification.
- Demonstrable experience delivering services within a high-end corporate, retail or luxury environment.
- Experience managing or developing teams in a wellness or fitness setting.
- Confident swimming and coaching across all four strokes, with a genuine coaching mindset.
- Excellent written and verbal communication, with exceptional customer service and the instinct to read a room.
- An Enhanced DBS (or willingness to obtain one), G-Suite competence, and the flexibility to work the hours the role needs.
QUALIFICATIONS
Qualifications get you to the room. These are what keep you here.
DUTIES AND RESPONSIBILITIES
01 Operations & Safety
- Oversee the daily operation, maintenance and safety of the Liquid Studio, changing areas and associated storage.
- Conduct, and support your team to conduct, all required audits and maintenance checks.
- Ensure equipment is well maintained and the environment achieves the highest standard of cleanliness at all times.
- Respond flexibly under our Business Continuity Plan (BCP) to keep essential services running when it matters most.
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02 Leading the Team
- Direct line management of the multidisciplinary Pool team.
- Recruit, train and develop your team as the role requires.
- Ensure every team member maintains the certifications and qualifications their role requires.
- Deputise for the Multi-Use Games Area Operations Lead as reasonably required.
03 Delivering the Experience
- Work closely with the Site Operations Manager to meet and exceed Client, Partner and commercial objectives.
- Design and deliver the Liquid Studio’s services schedule and calendar of events.
- Deliver a premium, hospitality-led experience across every scheduled and unscheduled service.
- Support, and actively deliver, pool-based classes, coaching and restorative sessions.
04 Building Community
- Build genuine, mutually beneficial relationships with stakeholders across the campus.
- Proactively connect with users to celebrate wins, and build community, loyalty and belonging.
- Greet everyone who joins your sessions, and follow up with personalised feedback.
- Create and report on the metrics and KPIs that matter for your area.
05 Living the Brand
- Take pride in the impact your role has on your wider team and stakeholders.
- Champion inclusion, safeguarding and accessibility across every experience you lead.
- Keep raising the bar, for your team, your service, and yourself.
WHAT HAPPENS NEXT
- The Hiring Manager will review your application.
- You will have a formal two stage interview.
- Offer made.
- ID and HR Checks.
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