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About The Role:
Days of Working: This position will be based at The University of Sussex, Brighton, working Monday - Friday 10am - 2pm.
Facilities Porters at Sussex Estates and Facilities play a vital role in maintaining a clean, safe, and welcoming environment across the University’s academic buildings. As the first point of contact for students, staff, and visitors, Porters provide friendly assistance while carrying out essential cleaning, minor maintenance, and safety checks. This hands-on role requires a commitment to high standards, professionalism, and excellent customer service, helping to ensure that campus spaces are well cared for and that everyone feels supported and respected.
As part of your role, your key responsibilities will include, but are not limited to:
- Act as the first point of contact for residents and visitors, providing information, handling inquiries, and resolving issues.
- Conduct regular safety checks, respond to emergencies (fire, medical, security), and assist with evacuations.
- Receive, track, and distribute mail and packages, notifying residents of arrivals.
- Report maintenance issues and liaise with contractors or maintenance staff to ensure timely resolution.
- Build positive relationships with residents, address concerns professionally, and enforce University policies and conduct regulations.
The ideal candidate should meet the following criteria:
- Must have Right to Work in the UK and willingness to undertake a DBS.
- Ability to communicate effectively and build rapport with residents and visitors.
- Reliable, punctual, and able to maintain a welcoming and professional demeanor.
- Proficient in basic admin tasks such as record-keeping, managing directories, and handling check-in/check-out processes.
- Capable of responding calmly and effectively to emergencies and unexpected situations.
- Willingness to collaborate across departments and maintain accuracy in all tasks.
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Pre-Employment Assessment
As part of our recruitment process, candidates will be asked to complete a short English and Mathematics assessment. This is to ensure that the essential skills required for the role can be demonstrated. The assessment is designed to reflect the practical requirements of the position and is applied consistently to all applicants.
If you require any reasonable adjustments to complete the assessment, please let us know in advance. We are committed to making the process accessible and will work with you to provide appropriate support or alternative arrangements where needed.
About The Company:
This recruitment campaign is being managed by OCS Group UK on behalf of Sussex Estates and Facilities LLP (SEF) - which is a partnership formed between OCS and the University of Sussex. SEF is the direct employer for this role and is responsible for delivering facilities management services across the University of Sussex estate.
OCS is proud to partner with the University of Sussex in this long-term collaboration. With a workforce of over 50,000 colleagues and a turnover exceeding £2 billion, OCS is a market leader in delivering innovative and award-winning services across facilities management, including hard services, cleaning, security, and catering. These strengths underpin our commitment to excellence in the SEF partnership.
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Our shared mission is to enhance the University campus by ensuring it operates smoothly and efficiently, aligning with the University's values and commitment to sustainability. Together, we are dedicated to making the campus a better place for students, staff, and the broader community. The partnership is built on the core values of Trust, Respect, Unity, and Empowerment, guiding how we work and deliver services.
Please note: The employing organisation for this role will be Sussex Estates and Facilities LLP.
How to Apply:
If you are interested in joining a business that encourages professional development, career progression, and the chance to work with inspirational people, then please click apply and register your interest! You can also sign up to our job alerts when registering, which will notify you when other suitable vacancies are available.
We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.
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