Portfolio Lead (Business Change)

Jobs search

Group Claims Operations Manager

Canopius

Full-time London, GB 1d ago

Job Description

The Role

Canopius is seeking an enthusiastic professional individual to manage our group claims operations team, including our claims outsource providers based in India. In addition to managing these teams, key to this role will be to proactively co-ordinate across all regional Claims operations teams to ensure a consistent approach and management of operational controls. Collaboration with a wide and diverse range of colleagues and stakeholders across the Group – including Finance, our internal broker team and our claims colleagues across all main product lines and regional Business Units. This role will be the key point of operational contact and reporting for the global Claims Leadership team, providing proactive support and liaison.

Key Responsibilities

• Monitor and assess the performance of outsource providers ensuring high quality service to claims teams (e.g., on payments, claim setup, data entry, triage, etc.)
• Onboard resources from outsource partners into claims processes, ensuring these processes are efficient and consistent across teams and regions
• Implement and monitor group wide operational controls (e.g., to resolve data issues including on financial information and data supplied and used by actuarial teams, dummy claims, USM/SCM, matching)
• To support the Claims Leadership Team (CLT) and other senior regional leaders in the co-ordination and implementation of the claims strategy and to work collaboratively with other members of the claims team.
• Proactively and meaningfully contribute to all project and transformational work in order to drive meaningful change.
• To work with the Claims Operations team to manage and where appropriate, enhance our fiscal controls that are required to support the Claims function.
• Successfully oversee the internal claims peer review process to ensure our annual plan is met and any performance issues, including the provision of monthly status reports.
• Working with all stakeholders to proactively manage the bordereaux process, including queries, mappings and reporting from core systems, coordinating and resolving all claims bordereaux queries prompted by our bordereaux management tools
• Regular review of our claims operations SOP (standard operating procedures), specifically to ensure our processes are optimal and, are followed.
• Supporting the Claims function in proactively managing and addressing any ad hoc queries or requirements from either internal or external stakeholders.
• Ability to drive change and excellence across the Claims Operations function, as well as demonstrating flexibility to meet the ongoing demands of the business.