Cushman & Wakefield
Portfolio Lease Administration - EMEA Regional Lead
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Portfolio Lease Administration - EMEA Regional Lead
Job Description Summary
Job Description
Portfolio Lease Administration - EMEA Regional Lead
Global Occupier Services
Birmingham
Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 53,000 employees in more than 70 countries provide deep local and global insights that create significant value for occupiers and investors around the world.
Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $10.1 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.
The Portfolio Lease Administration (PLA) – EMEA Regional Lead oversees the delivery of high-quality, compliant, and efficient lease administration services for C&W’s clients across the EMEA, reporting into the Global Head of Portfolio Lease Administration. This role holds full regional commercial accountability, including P&L ownership, team leadership, operational excellence, and enterprise-level client governance.
As a senior member of the PLA Global Leadership Team, the Regional Director plays a critical role in shaping organizational strategy, driving growth, and ensuring exceptional client experience across the EMEA region.
Key Responsibilities:
Strategic Leadership
- Lead EMEA region with full accountability for achieving defined revenue targets and oversight of client P&L performance
- Engage in IPM EMEA leadership activities, driving PLA engagement across the region
- Drive organizational strategy, as a key member of the PLA Global Leadership Team, influencing immediate priorities and long-term market positioning
- Champion breakthrough initiatives, innovation programs, and special projects that enhance service delivery quality and efficiency
- Support expansion into new delivery markets, through growth in C&W’s Ops Hubs platform and/or organic market expansion, and diversification of service capabilities in partnership with global and regional leaders
- Act as the senior leader and primary escalation point within the EMEA region for GOS stakeholders, including regional Client Delivery leadership and EADs
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Client Relationship Management
- Act as the senior escalation point for PLA client delivery across the EMEA region.
- Build and maintain strong executive-level relationships across client Real Estate, Finance, Legal, and Operations teams
- Translate client expectations into measurable operational delivery requirements, ensuring SLA, KPI, and contractual adherence
- Deliver proactive communication regarding performance, risks, service improvements, and strategic portfolio insights
Business Growth & Market Expansion
- Lead high-profile PLA pursuits within the EMEA region, partnering with Sales and Solutions teams.
- Develop commercially competitive, value-driven pricing strategies.
- Support expansion opportunities within existing client accounts, collaborating with account and Service Line leadership.
- Implement robust renewal strategies to ensure retention and achieve or exceed Global Occupier Services (GOS) targets.
Performance and Talent Management
- Oversee PLA EMEA team across Birmingham, London, and Budapest – approximately 175 team members in total
- Manage and develop a high-performing regional team (direct and/or matrixed), including hiring, coaching, performance management, and succession planning.
- Establish and maintain a consistent regional operating rhythm including workload planning, resource alignment, delivery governance, prioritization, and escalation management across multiple time zones.
- Support annual compensation review activities, including merit and bonus award rationale
- Drive operational standardization and best-practice adoption (automation, controls, workflow optimization, templates, playbooks) to reduce friction and elevate performance consistency.
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Operational Excellence
- Drive operational standardization and best-practice adoption across EMEA, including automation, workflow optimization, controls, templates, and procedural playbooks.
- Ensure strong governance over lease data integrity, document management, critical dates, financial obligations, and reporting accuracy across the multi-client portfolio.
- Lead incident and problem management for significant service or data issues, ensuring robust root-cause analysis and effective long-term corrective actions.
- Oversee operational audits, compliance reviews, and risk assessments, ensuring that all regional processes meet internal controls, ISO, SOC, and client-specific requirements.
- Leverage data, analytics, and performance insights to identify operational bottlenecks, efficiency opportunities, and areas for continuous improvement.
- Partner with global delivery teams to ensure alignment, scalability, and seamless execution across regions.
Cushman & Wakefield is an equal opportunity / affirmative action employer. All qualified candidates will receive consideration for employment without regard to ethnicity, gender, gender identity or expression, sexual orientation, age, disability, religion, marital status, or any other legally protected characteristic. Cushman & Wakefield is committed to equity in employment, and our goal is to have a diverse, inclusive and barrier-free workplace. If you are a person with a disability and need any other accessible accommodations during the hiring process, you are invited to bring this to the Talent Acquisition Advisor’s attention once they have made contact.
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