Claranet
Portfolio Manager - Workplace
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Key Responsibilities
As Workplace Portfolio Manager, you'll own and evolve Claranet's Workplace portfolio, with a strong focus on Microsoft 365 services, licensing and managed workplace solutions.
You will:
- Define and deliver the Workplace portfolio strategy, roadmap and lifecycle plans.
- Drive the development and continuous improvement of Workplace products and services.
- Develop scalable, standardised service offerings that deliver customer value and commercial success.
- Own service packaging, pricing and commercial propositions.
- Manage the strategic relationship with Claranet Portugal, ensuring alignment across service delivery, capability development and portfolio objectives.
- Identify opportunities to increase adoption of Workplace services and adjacent Claranet solutions.
- Monitor customer feedback, market trends and portfolio performance to drive innovation and growth.
- Collaborate with Sales, Customer Success, Delivery and Managed Services teams to support customer success and portfolio adoption.
- Support bids and strategic opportunities through proposition development, solution positioning and commercial review.
- Build and maintain strong relationships with vendors, suppliers and strategic partners.
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What We're Looking For
Product & Portfolio Management
- Experience in Product Management, Proposition Management or Service Portfolio Management.
- Proven track record of developing and evolving managed service offerings within an MSP or technology services environment.
- Experience managing products and services throughout their lifecycle.
- Ability to translate customer needs into market-ready services and propositions.
- Strong understanding of service governance, lifecycle management and continual improvement.
Commercial Acumen
- Experience developing pricing models, service packaging and commercial propositions.
- Strong business and commercial awareness.
- Ability to analyse performance, adoption and revenue metrics to support decision-making.
- Experience building business cases and supporting investment decisions.
Workplace & Microsoft Expertise
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- Strong understanding of Modern Workplace technologies and market trends.
- Expertise in Microsoft 365 platforms, licensing and managed services.
- Understanding of managed service operating models and service transition processes.
- Knowledge of workplace security, endpoint management and collaboration technologies.
- MSP experience is highly desirable.
Stakeholder & Relationship Management
- Excellent communication and stakeholder management skills.
- Experience working with vendors, partners and cross-functional teams.
- Ability to influence and align stakeholders across multiple business functions.
- Experience working closely with Sales, Customer Success, Delivery and Managed Services teams.
About You
You'll be a commercially minded, customer-focused product professional who enjoys working across technical and business teams. You'll be comfortable operating in a fast-paced environment, balancing customer outcomes, operational requirements and commercial objectives while helping shape the future of Claranet's Workplace portfolio.
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