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Post Despatch Administrator Apprentice
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Post Despatch Administrator Apprentice
As a Post Despatch Administrator Apprentice you will provide administrative support responding to queries, maintaining accurate records and helping management with reporting. You will support processes across the Post Despatch Department, helping to coordinate activities, update systems and process documentation and Proofs of Delivery.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work:
- Supporting and managing unassigned logs, making sure all queries are progressed efficiently
- Obtaining Proofs of Delivery (PODs) for bulk audit requests
- Supporting management with reporting requirements and administrative tasks
- Providing support with web case management and case closures
- Investigating failed deliveries, liaising with the relevant parties and arranging updated delivery instructions where required
- Obtaining manufacturer authorisations to support customer and internal requests
- Providing customers and internal teams with copies of PODs and credit notes
- Learning and applying the return policies, validating return requests and raising RMAs where applicable, and understanding how returns and credit notes affect cost and profitability
- Liaising with Sales teams, vendors and manufacturers to obtain additional information, building product and market knowledge as you go, and resolving queries promptly or escalating when necessary
- Maintaining accurate records and handling customer information in line with our data protection and information security policies
- Supporting a range of ad hoc administrative and operational activities as required
Where you'll work:
Arrowhead Park
Arrowhead Road Theale
Reading
Berkshire
RG7 4AH
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider:
ISALES ACADEMY LIMITED
Training course:
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn:
Course contents:
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
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Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
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Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
More training information:
ISALES ACADEMY LIMITED
Essential qualifications:
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
About this employer:
This is an excellent opportunity to build your knowledge of the IT industry with a Sunday Times Top Track 100 business and develop long-standing industry relationships.
You will start with a supported workload and take on more as your confidence grows. No previous experience of customer service, post sales or administration is needed. Full training is provided in the workplace and through your Level 3 Business Administrator apprenticeship, and you will have a named mentor throughout.
Company benefits:
- 25 days’ holiday and an employee referral bonus scheme, plus Westcoast Wellbeing: Employee Assistance services, mental health counselling, virtual GP, physiotherapy, perks and rewards, enhanced family leave, life insurance, eye care and cycle to work. Our teams enjoy many social and charitable events throughout the year.
After this apprenticeship:
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
The role offers a broad understanding of business operations across Westcoast, including customer service, warehouse operations and finance processes, with opportunities to progress into senior roles or other areas of the organisation.
Ask a question:
The contact for this apprenticeship is:
ISALES ACADEMY LIMITED
The reference code for this apprenticeship is VAC2000050761.
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