RTN Mental Health
Post Diagnostic Coordinator
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About RTN Mental Health
Following a year of incredible growth, RTN Mental Health Solutions is continuing to grow our post-diagnostic services.
As a leading provider of ADHD and ASD diagnostic services, we are committed to making neurodiversity support accessible, compassionate, and life-changing. We're now looking for a warm, organised, and proactive Post Diagnostic Coordinator to become a key part of our Service Delivery team.
The Role
As our Post Diagnostic Coordinator, you'll be one of the first people our clients and families speak to after diagnosis, helping them navigate the next stage of their journey with confidence and reassurance.
Reporting directly to the Post-Diagnostic Service Delivery Manager, you'll coordinate appointments, support medication titration pathways, manage client communications, and work closely with our clinicians to ensure every client receives an outstanding experience. You'll play a vital role in ensuring Shared Care Agreements are issued promptly to GP surgeries, tracked effectively, and followed through to support a seamless transition of care. Combining empathy with exceptional organisation, you'll make sure every client feels informed, supported, and valued throughout their post-diagnostic journey.
Role Responsibilities
Client Communication
- Be the friendly first point of contact for clients, families, and healthcare professionals, providing timely, compassionate support via phone and email while ensuring every client feels informed, reassured, and valued.
Appointment & Pathway Coordination
- Coordinate clinician diaries, arrange titration reviews and follow-up appointments, and efficiently manage booking changes to ensure a smooth and seamless client journey.
Post-Diagnostic Care
- Support clients throughout their treatment pathway by responding to queries, coordinating Shared Care Agreements with GP surgeries, monitoring their progress through the titration process, and helping ensure continuity of care between RTN and primary care providers.
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Administration & Documentation
- Maintain accurate client records within our systems, prepare professional correspondence, support clinicians with day-to-day administration, and help deliver an efficient, high-quality service across the wider team.
Compliance & Confidentiality
- Handle sensitive information with the highest level of confidentiality, ensuring all client records, communications, and documentation comply with GDPR and organisational standards.
Continuous Improvement
- Work collaboratively with colleagues to identify opportunities to improve internal processes, streamline service delivery, and enhance the experience we provide to every client.
About You
You're an organised and compassionate administrator who understands that every interaction can make a difference to someone's healthcare journey.
- Experience: You have experience in customer service, administration, or communications, ideally within healthcare, mental health, or social care, and are confident managing high volumes of client communication.
- Organised: You can manage multiple priorities, maintain exceptional attention to detail, and keep accurate records using digital systems.
- Communicator: You have excellent written and verbal communication skills and can build rapport with clients, families, GP surgeries, and healthcare professionals alike.
- Tech-Savvy: You're confident using Google Workspace, Microsoft email systems, and CRM or database software.
- Professional: You understand the importance of confidentiality, GDPR, and handling sensitive information with discretion.
- Passionate: An interest in ADHD, Autism, neurodiversity, or supporting people through healthcare journeys would be highly valued. Previous experience supporting clinical services, coordinating patient pathways, or managing Shared Care Agreements would be advantageous.
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Our Values In Action
Our values - Respect, Transformation, and Nurture - aren't just words on a wall; they guide everything we do.
- Respect: We listen with empathy, value lived experience, and ensure every voice matters.
- Transformation: We embrace innovation and stay curious, always looking for smarter ways to deliver excellence.
- Nurture: We lead with patience, celebrate each other's achievements, and invest in the growth of our people.
Why us?
We believe in taking care of our people just as well as we take care of our patients.
- Salary: £25,000 per annum.
- Flexibility: 100% remote working.
- Annual Leave: 22 days holiday, plus this year we're giving the whole team Christmas off.
- Wellbeing: Private Medical Insurance (PMI) to help you stay at your best.
- Culture: Join an inclusive, supportive team where individuality and neurodiversity are celebrated.
- Purpose: Play a meaningful role in helping people access life-changing post-diagnostic support within one of the UK's fastest-growing mental health organisations.
About Us
At RTN Mental Health, we’re on a mission to transform the way neurodevelopmental and primary care mental health services are delivered across the UK. As a dynamic and rapidly expanding organisation, we combine clinical excellence with operational innovation to deliver high-quality, person-centred care. From NHS partnerships to private services, we’re redefining what accessible and effective support can look like.
Our work focuses particularly on improving access to ADHD and autism services, ensuring individuals receive timely, compassionate and evidence-based support across their diagnostic and post-diagnostic journey.
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