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Post Office Apprentice
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This is an exciting opportunity.
Wellingborough Post Office are looking for the right apprentice to join their team and deliver excellent service. There is a lot to learn in this role, you will communicate with customers, handle cash, sell financial products and much more. There is amazing progression with this role. One day you might be a manager.
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Wellingborough Post Office are based in Sheep Street. They are a busy post office looking for a Post Office Apprentice to join their friendly team. There is a lot to learn in this role from handling large sums of money to the day to day enquiries, but more importantly, there is a great opportunity for progression in this role. Your training will take time, but the rewards are worth it. You could one day be running the office, and become an assistant manager, with a great salary. A career in the post office is rewarding. Could this be the career for you?
In the role you will receive full training to ensure that customers are given the correct Post office service. So you will communicate with customers in a polite and professional manner and be target driven and confident to have conversations about products and services.
You will handle cash and information responsibly and have the ability to work under pressure, accurately in a busy office environment whilst being a team player as well as working on your own.
This employer would like you to go the extra mile for your customers and to foster a positive work environment by consistently treating all staff and customers with respect and consideration. Ensuring customers have a pleasant and efficient checkout experience and leave feeling valued and satisfied.
In the Post Office you will responsible for:
- Selling financial products and services to meet branch targets such as ISA Accounts Applications, Bonds Accounts, Life insurance sales, and Instant Savings accounts
- Processing letters and parcels in the correct manner and giving the right service
- Processing pension and benefits payout with Bill Payments
- Banking transactions such as cash deposits, cash withdrawals, Cheque deposits and change giving. You will deal with high volumes of cash
- Western Union Money Transfers
- Bill payments such as Gas Bill, Electric Bill, Council Tax, Water Bills, etc.
- Processing car tax and DVLA forms
- Passport check and send service
- Providing travel insurance and foreign currency Bureau transactions
- Maintain an accurate stock and cash balance at the end of each shift
- Complete and Process End of Month Stock and Cash Reconciliations
- Complete processes for Royal Mail Deliveries - Post Man deliveries and processes.
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Retail:
- Process payments at the retail counter accurately and efficiently.
- Clean and organise the store when needed
- Welcome customers into the store and help them locate items
- You would usually work behind a counter with a transparent security screen
Post Office Ltd require a DBS background check to be conducted before appointment of the role.
This role is designed for someone who is eager to grow, take on more responsibility, and develop into an Assistant Manager. You’ll be supported throughout your progression, gaining hands‑on experience in leadership, decision‑making, and delivering excellent service under pressure. The environment is fast‑paced, dynamic, and highly rewarding — perfect for someone who thrives on challenge and wants to make a real impact.
Where you'll work
19 Sheep street
NN8 1BL
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BEDFORD COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
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Training schedule
Level 2 Customer Service Practitioner.
Requirements
Desirable qualifications
GCSE in:
- English (grade 9 - 3)
- Maths (grade 9 - 3)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Customer care skills
- Interpersonal skills
- Organisation skills
- Professional
Other requirements
One of the key challenges the apprentices will face is people who do not speak English well, but it is their policy to support as much as they can, including using things like google translate to support customers.
Post Office Ltd require a DBS background check to be conducted before appointment of the role.
Candidates must attend an initial interview with a member of the Bedford College Apprenticeship Recruitment Team if they meet the initial criteria as part of the recruitment process. Only candidates who have fully completed the application will be considered. Please be aware that the closing date is subject to change without prior notice. Please check the address of the employer so that you can consider how you will get to work.
This role is designed for someone who is eager to grow, take on more responsibility, and develop into an Assistant Manager
About this employer
Wellingborough Post Office provide a range of essential financial services, from savings, borrowing to money transfers.
After this apprenticeship
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Further qualifications and/or progression within the company in terms of position and pay on completion of the apprenticeship. This role could lead to assistant manager.
Ask a question
The contact for this apprenticeship is:
BEDFORD COLLEGE
Julie Carter
jcarter@bedford.ac.uk
(01536) 413508
The reference code for this apprenticeship is VAC2000047922.
Apply now
Closes in 17 days (Sunday 30 August 2026)
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