TSP | B Corp™
Post room Operative
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IS A CAREER AT TSP FOR YOU?
At TSP, our mission is simple: we keep buildings fuller for longer by delivering exceptional service, hospitality, and value to both tenants and landlords. Every member of our team is a community builder, problem solver, and brand ambassador, whether you're at a front desk, on a rooftop, or behind the scenes.
We believe in hospitality with purpose, presence with pride, and sweating the small stuff to make a big difference. You’ll be joining a team that listens deeply, acts with empathy, and always finds a way to improve the experience, for tenants, for clients, and for each other.
THE ROLE
The Post Room Operative will work closely with the Front of House team, Building Management, Facilities, Security, Cleaning, Maintenance, and external delivery partners to ensure the post room and associated services operate smoothly, safely, and to a consistently high standard. This would be a 12 Month Contract.
KEY RESPONSIBILITIES
Post Room & Mail Management
- Receive, sort, process, and distribute incoming post, parcels, and deliveries accurately and efficiently
- Manage outgoing post, courier collections, and tenant mail requirements
- Ensure all mail and parcels are handled securely and in accordance with building procedures
- Maintain accurate records of incoming and outgoing deliveries where required
- Notify tenants promptly of deliveries, collections, and items requiring attention
- Manage the movement of large, urgent, or specialist deliveries in coordination with relevant teams
Tenant & Customer Service
- Provide a professional, helpful, and approachable service to tenants and building users
- Respond promptly and professionally to post room and delivery-related queries
- Assist tenants with specific delivery requirements and provide clear information on post room procedures
- Handle issues or complaints appropriately, escalating where necessary
Building Operations & Facilities Support
- Coordinate access and delivery arrangements for contractors, suppliers, and larger deliveries
- Ensure delivery areas, loading areas, post room spaces, and associated facilities are kept organised and presentable
- Report maintenance, cleaning, security, or facilities issues promptly
- Support building events, tenant activities, and operational requirements where post room or delivery support is required
- Assist other building teams during busy periods or where additional operational support is needed
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Security, Health & Safety
- Follow all building security, access control, health and safety, and emergency procedures
- Ensure unauthorised persons do not gain access to restricted post room, storage, or delivery areas
- Maintain appropriate records relating to deliveries, collections, incidents, and contractors where required
- Report suspicious, damaged, unidentified, or incorrectly addressed items in accordance with building GDPR standards
- Report accidents, hazards, damaged goods, or security concerns promptly
Tenant Experience & Building Presentation
- Help create a positive experience for tenants through a reliable, efficient, and well-presented postroom service
- Take pride in maintaining high standards of organisation and presentation within the postroom and delivery areas
- Be proactive in identifying ways to improve the efficiency and quality of the postroom service
- Support the wider team in delivering the standards and values expected across the building
- Act as a positive ambassador for TSP through professionalism, presence, and attention to detail
Administration
- Maintain accurate delivery, collection, and postroom records
- Complete daily logs, reports, and handover information as required
- Monitor and manage postroom supplies and equipment
- Assist with tenant communications relating to deliveries, postroom procedures, and building services
- Maintain appropriate documentation and operational procedures
- Provide administrative and operational support to the Building Management or Facilities team when required
PERKS
- Varied and dynamic work environment
- Supportive management, mentoring, and training
- 25 days annual leave + public holidays
- £75 birthday bonus
- Private healthcare
- Performance-based bonus
- Contributory pension
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👉 THE TSP WAY
Own tomorrow. That means building a business that remains relevant in its time and place. We combine deep in-house expertise with a progressive investment ethos to provide wealth and security for our investors and people.
Our ultimate goal is to keep buildings fuller for longer. We do that by building character through our values:
- Ease
- Purpose
- Sweat the Small Stuff
- Generosity
- Hospitality
- Presence
We recognise that equality and diversity in the workplace goes beyond legal compliance and that a diverse team is critical to our success as an organisation.
We look for a number of characteristics, competencies, and core leadership behaviours in our people. These assessments are carefully built into our recruitment process to ensure that we attract and hire colleagues that share our values and ethos as a business.
In addition to encouraging a workplace free of unlawful discrimination, we expect our colleagues to treat one another with kindness and respect in every interaction and communicate in a way that respects every other human around them.
Our commitments to you
In line with The TSP Way and our commitments to building and sustaining a diverse workforce, we encourage applications from all sections of the community:
We are committed to ensuring that all employees and job applicants are provided with equality of opportunity in employment. This commitment is reflected in our employment policies and practices, recognising the provision of equal opportunities as a matter of good management practice.
Our aim is to promote equality of opportunity so that no employee or job applicant will be subject to unlawful or unfair discrimination on the grounds of gender, age, marital status, colour, race, religion, disability, sexual orientation, offending background, membership or non-membership of a trade union or political beliefs.
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