Jack & Jill
Post-sales Growth Specialist (£60k-£100k + Equity) at Anima
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Job Title
Post-sales Growth Specialist
Salary
£60k-£100k + Equity
Company Description
Anima is a $20m ARR Series A healthcare AI company on a mission to deliver personalised medicine to everyone, anywhere, in under 24 hours. Already serving over 25% of the UK population across 1,200+ NHS GP clinics, Anima is a high-growth scale-up backed by top-tier investors and growing at >100% annually.
Job Description
Anima is looking for a Post-sales Growth Specialist to own the entire customer journey, from implementation to long-term expansion. You will join a high-agency Series A team to build the Customer Success function from scratch, creating the playbooks that scale our impact across 1,200+ clinics while serving as a vital link between clinical users and product.
Location
London, UK
Why this role is remarkable
- High-impact mission: Directly improve healthcare outcomes for millions of patients by scaling AI-driven personalized medicine across the NHS and beyond.
- Exceptional traction: Join a Series A company with $20m ARR, 100% YoY growth, and a presence in over 1,200 GP clinics.
- High-agency environment: Work alongside an elite team where over 50% are former founders, offering a unique culture of speed, ownership, and learning.
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What You Will Do
- Manage a portfolio of NHS accounts end-to-end, ensuring successful onboarding, high adoption rates, and fanatic customer satisfaction.
- Drive revenue protection and growth by identifying churn risks early and proactively surfacing opportunities for account expansion.
- Design and iterate on Customer Success infrastructure, including onboarding flows, adoption metrics, and data-driven frameworks to make success repeatable.
The ideal candidate
- 3+ years of experience in Customer Success or strategic Account Management within a high-growth B2B SaaS startup.
- Entrepreneurial builder mindset with a track record of creating processes, playbooks, and frameworks from scratch in ambiguous environments.
- Proven ability to manage complex deployments and own commercial outcomes like retention, renewals, and expansion revenue.
Who are Jack & Jill?
- Jack: An AI that gets to know you on a quick call, learning what you're great at and what you want from your career. Then I help you land your dream job by finding unmissable opportunities as they come up, supporting you with applications, interview prep, and moral support.
- Jill: An AI Recruiter who talks to companies to understand who they're looking to hire. Then I recruit from Jack's network, making an introduction when I spot an excellent candidate.
Get help with your application
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How does this work?
- Jack is an AI agent for job searching and career coaching. He works for you.
- Jill is the AI recruiter working for the company. She recruits from Jack's network.
- If it's a match and the company wants to meet you, they'll make the intro. In the meantime, if you'd like, Jack will send you excellent alternatives.
We never post fake jobs
This isn't a trick. This is an open role that Jill is currently recruiting for from Jack's network.
Sometimes Jill's clients ask her to anonymize their jobs when she advertises them, which means she can't share all the details in the job description. We appreciate this can make them look a bit suspect, but there isn't much we can do about it.
Give Jack a spin!
You could land this role. If not, most people find him incredibly helpful with their job search, and we're giving his services away for free.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
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