Marston Holdings
Pound Manager
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LOCATION: DVLA - Newport
Introduction into the position:
As a Pound Manager, you will be responsible for ensuring the effective operation of a DVLA vehicle pound. You will report to the Area Manager on all aspects of performance, ensuring that staff follow the required procedures for the clamping, removal and disposal of untaxed vehicles.
You will manage a team carrying out enforcement action on untaxed vehicles on behalf of the DVLA, ensuring KPIs are met, compiling returns and liaising with a range of external agencies including the Police, Councils, DVLA and contractors.
What you will be doing:
- Oversee the day-to-day operation of the vehicle pound and ensure all operational procedures are followed.
- Manage, organise, motivate, train and coach staff, including carrying out appraisals and supporting staff development.
- Ensure staff are available, appropriately trained and able to fulfil their roles.
- Ensure all Health & Safety procedures and company policies are followed.
- Ensure the DVLA receives a high standard of service and that the pound and its staff meet operational requirements.
- Ensure members of the public are treated fairly, professionally and with good manners at all times.
- Ensure the safe keeping of vehicles held at the pound and deal with complaints and enquiries promptly and responsibly.
- Maintain the security of the pound and make decisions following appropriate investigatory procedures.
- Produce forward operational plans and oversee pound relocation when required, including arranging accommodation and staff expenses.
- Ensure compliance with company procedures and audits.
- Produce monthly payroll, manage petty cash reconciliation and complete purchasing requirements.
- Oversee daily schedules, ensure reconciliations are correct and that banking is completed appropriately.
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What we are looking for:
- Excellent management and people-management skills, with the ability to organise, motivate, train and coach staff.
- Strong communication and customer service skills.
- Good computer literacy and technical ability, including an understanding of technical equipment.
- Ability to work independently, use initiative and remain self-disciplined and organised.
- Personal integrity, honesty and flexibility.
- Management NVQ or equivalent qualification.
- Good computing and account-keeping skills.
- Knowledge or experience of a transport environment.
- Understanding of Health & Safety and employee/employer legislation.
- Knowledge of vehicle excise and duty regulations.
- Knowledge of transport-related matters, particularly drivers' hours and vehicle weights.
- A full driving licence; HGV experience is advantageous.
- An understanding of lifting equipment and procedures would be advantageous.
- Transport Manager CPC qualification is advantageous
What you will get in return:
- 25 days annual leave plus bank holidays
- Enhanced Maternity and Paternity Package NB subject to eligibility criteria.
- Health Cash Back Plan
- Staff benefits designed to suit you, from discounts on high street and online shopping to travel, socialising and wellbeing.
- Pension Scheme
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About Us:
Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery.
New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.
We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.
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