Support and Maintenance

• Provide technical support and troubleshooting for existing Power Platform solutions.
• Perform regular updates, upgrades, and patching of solutions as needed.
• Develop training materials and conduct user training sessions for Power Platform tools.

Continuous Improvement

• Stay updated with the latest features, updates, and trends in the Microsoft Power Platform.
• Proactively identify areas where Power Platform solutions can optimise or automate business processes.
• Provide recommendations for the adoption of new features or enhancements within the Power Platform.

Collaboration and Communication

• Collaborate with IT, developers, and business teams to ensure seamless integration of solutions.
• Communicate effectively with non-technical stakeholders, explaining technical concepts in simple terms.

General

• Avoid conflicts of interest between personal interests and the interests of the organisation.
• Exercise independent judgment, reasonable care, skill, and diligence when carrying out their duties.
• Act in good faith and promote the long-term success of the organisation for the benefit of all members and wider stakeholders.
• Adhere to and promote the organisation’s policies on equality & diversity, information security, health and safety, and data protection in the performance of their duties and the management of the people reporting into them.
• Support and promote the organisation’s sustainability plans and policies, including the Carbon Management Plan, and carry out duties in a resource-effective way, recognising the shared responsibility of minimising negative environmental impacts wherever possible.

Qualifications, Skills & Experience

Necessary

• Proficiency in Power Apps, Power Automate, Power BI, and Power Virtual Agents.
• Experience with Microsoft Dataverse, SharePoint, Dynamics 365, and Azure.
• Knowledge of scripting and programming languages such as JavaScript, Power FX, C#, and SQL is a plus.
• Experience integrating external data sources (e.g., SQL databases, Excel, APIs).
• Understanding of security and governance for Power Platform environments.

Desirable

• Microsoft Power Platform Certifications (such as Power Platform Fundamentals, Power Platform Functional Consultant, or Developer Associate) are highly desirable.
• Any other relevant Microsoft certifications (e.g., Azure Fundamentals, Dynamics 365 certifications) are beneficial.

Core Expectations

• Show flexibility in working arrangements to ensure that a high level of service is delivered.
• Self-motivated and able to work effectively in a fast-paced environment.
• Have a positive and focused attitude when dealing with all colleagues.
• Be able to take personal responsibility.
• Have a flexible and positive attitude towards work.
• Be keen to continuously improve own learning and development.
• Support and embed the organisation’s corporate values.

Key Performance Indicators

As agreed between you and your line manager on an annual basis.

Working Arrangements

Hybrid