RG2 Communications
PR Account Manager - Travel & Hospitality
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Job Description: Account Manager — Hospitality & Travel
Location: London, UK (must be London based — hybrid, with regular travel to client sites in London and across Europe)
Department: Client Services
Reports to: Account Director / Senior Account Director
Contract type: Full-time, permanent
About the Role
RG2 is looking for an experienced Account Manager to join our Hospitality & Travel team, working with a portfolio of hotel and restaurant clients based in London and across Europe. You'll be the day-to-day lead on client accounts, responsible for delivering high-quality PR, communications and campaign work, building strong client relationships, and managing junior team members. This is a great opportunity for someone with a passion for hospitality, food & beverage, and travel to work with exciting brands across multiple European markets.
Key Responsibilities
- Act as the primary day-to-day contact for a portfolio of hotel and restaurant clients in London and Europe, building trusted, long-term relationships.
- Understand each client's business, brand and commercial objectives, and translate these into effective communications strategies.
- Plan and deliver integrated PR and communications campaigns, including media relations, press trips, influencer partnerships, launches and events.
- Draft high-quality written materials: press releases, media pitches, briefing documents, client reports and presentations.
- Secure top-tier coverage across lifestyle, travel and trade media, and consistently deliver strong press results that demonstrate clear value to clients.
- Monitor and report on coverage, campaign performance and ROI, providing clients with regular, insight-led updates.
- Identify and develop partnership opportunities for clients, and manage those partnerships end to end.
- Build and maintain strong relationships with UK and European hospitality, travel, lifestyle and trade media.
- Represent RG2 at industry events, client dinners, hotel/restaurant openings and press trips (some evening and weekend work, and international travel, will be required).
- Support and mentor Account Executives/Junior Account Managers, reviewing their work and helping develop their skills.
- Contribute to new business proposals and pitches.
- Stay on top of trends across hospitality, food & beverage and travel to keep client strategies fresh and competitive.
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About You
Experience
- Minimum 4 years' experience within a communications/PR agency, ideally with exposure to hospitality, travel, food & beverage or lifestyle clients.
- Proven track record managing client accounts and delivering campaigns with measurable results.
- Experience working with international or multi-market clients is a strong plus, given the pan-European nature of this portfolio.
- US media contacts are a plus.
- Please do not apply unless you have a minimum of 4 years' experience within a communications agency and a proven track record delivering results for clients.
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Skills
- Excellent written and verbal communication skills, with strong media writing ability.
- Established relationships with hospitality/travel/lifestyle journalists and media (UK and/or European).
- Strong organisational skills and the ability to manage multiple accounts and deadlines simultaneously.
- Confident, professional client-facing manner.
- A second European language is beneficial but not essential.
- Willingness and ability to travel regularly within London and to European client sites.
- Must be based in London.
What we're looking for in a person
- A genuine passion for hospitality, food, drink and travel.
- A proactive, solutions-focused approach and calm under pressure.
- A collaborative team player who also takes ownership and works well independently.
What RG2 Offers
- Competitive salary, dependent on experience.
- Pension.
- Hybrid working policy.
- Training and development.
- Phone bill paid.
- The opportunity to work with some of the most exciting names in hospitality and travel across London and Europe.
- A supportive, sociable agency culture with genuine opportunities for progression.
Note: Salary band and seniority level (Account Manager vs Senior Account Manager) to be confirmed before this JD is published externally.
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