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Practice Administrator Apprentice
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Great opportunity to start a career in healthcare as a Practice Administrator Apprentice
You'll gain hands-on experience in administration, reception, IT and patient support within a friendly GP practice, with full training and development. Ideal for organised, motivated people who want to make a real difference.
Most of your apprenticeship is spent working
You’ll learn on the job by getting hands-on experience.
What you'll do at work
An average day will be varied and busy, combining office-based administration with patient-facing work. The apprentice will spend time on reception booking appointments, answering phones, welcoming patients and handling prescription requests, while also supporting the admin team with scanning, patient registrations and updating records on clinical systems.
Across the week, tasks may include:
- Running reports
- Supporting audits
- Processing patient communications and test results
- Assisting with referrals
- Preparing practice bulletins
- Updating the website or social media
- Completing routine checks such as legionella testing
The role also involves working with clinical and management teams, learning NHS systems, maintaining confidentiality, and developing skills through training, meetings and ongoing support.
Where you'll work
Northmead Drive
Creekmoor
BH17 7XW
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills.
Training provider
BOURNEMOUTH AND POOLE COLLEGE, THE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
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Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
One day a week for training will be allocated.
Essential qualifications
GCSE in:
- 5 GCSEs including Maths and English (grade 4 or above)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
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Skills
- Communication skills
- Attention to detail
- Number skills
- Logical
- Team working
- Creative
- Non judgemental
- Patience
- Administration skills
- Customer care skills
- Initiative
- IT Skills
- Organisation Skills
- Problem Solving skills
Other requirements
The work can be fast-paced and sometimes challenging, but it is also highly rewarding, as the role plays a key part in supporting patient care and the wider clinical team. Reliability, professionalism, and a compassionate approach to patients are essential, along with a willingness to take responsibility and grow with in the role.
The Birchwood Practice
The Birchwood Practice is a GP practice based in Creekmoor, Poole, with a branch also located in Oakdale, Poole. It provides general medical and primary care services for local residents of all ages. We offer a friendly, efficient and supportive family doctor service that supports a registered patient population of approximately 10,400 people from the surrounding area. The practice team includes four GP partners and three salaried GPs, supported by nursing, administrative and reception staff. Other clinicians contribute via the Poole North Primary Care Network (PCN), such as advanced nurse practitioners, clinical pharmacists, physios, mental health practitioners, social prescribers, and health coaches, enabling broader support for patients. We are a training practice, offering placements for GP registrars and medical students. Being part of Poole North PCN means the practice works collaboratively with nearby GP practices to share resources and improve care, ensuring patients have access to a wider range of clinical expertise. The practice falls under the NHS Dorset Integrated Care Board (ICB), the local NHS body responsible for planning and funding health services across Bournemouth, Christchurch, Poole and Dorset.
https://www.birchwoodpractice.co.uk/ (opens in new tab)
Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Progression to full time employment.
The contact for this apprenticeship is:
BOURNEMOUTH AND POOLE COLLEGE, THE
Michael Chant
michael.chant@dorsetgp.nhs.uk
The reference code for this apprenticeship is VAC2000049858.
Closes in 18 days (Friday 18 September 2026 at 11:59pm)
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