Clyde & Co
Practice Assistant
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Department: IFPD | Financial Lines
Location: London
Contact: Permanent, Full time
The Role
As a Practice Assistant, you will provide proactive, high-quality support to Partners and fee earners, acting as a trusted business support professional and key point of contact. You will take ownership of workflows from initiation through to completion, delivering exceptional organisational, administrative, and client service support while coordinating resources across the wider Legal Support function.
Working collaboratively with Team Assistants, Document Production, Business Development, and other Business Services teams, you will ensure work is completed efficiently, accurately and to the highest standard. You will play a vital role in helping legal teams operate effectively whilst contributing to a positive client experience and commercial success.
The Team
The Legal Support team is a collaborative and client-focused function that delivers high-quality support to lawyers across the firm. We work in partnership with our legal teams to provide efficient workflow management, administrative excellence, and exceptional client service.
As part of the team, you will build strong relationships with Partners, fee earners, clients, and Business Services colleagues, using your organisational skills, initiative, and commercial awareness to support a fast-paced and international legal environment.
Key Responsibilities
Client & Relationship Management
- Develop and maintain strong working relationships with clients, Partners and fee earners.
- Act as a professional and responsive point of contact for clients and key stakeholders.
- Manage client communications and queries, ensuring a high standard of service at all times.
- Coordinate the production, review and quality control of documents prepared by Document Production and other support teams.
- Support business development initiatives, including tenders, pitches, client training, directory submissions and relationship-building activities.
- Maintain accurate client and business development information within Interaction and other firm systems.
- Ensure compliance with client-specific protocols and support the implementation and communication of best practice processes.
Administrative Support
- Manage complex diaries, meetings, travel arrangements and related logistics.
- Coordinate internal and external meetings, preparing agendas, papers, presentations and itineraries as required.
- Support client matter management, including matter opening and closing, engagement letter preparation and record maintenance.
- Monitor key deadlines, compliance requirements and client commitments.
- Assist with the organisation of client events, conferences, seminars and internal meetings.
- Produce high-quality spreadsheets, reports, presentations and correspondence.
- Support the preparation and submission of tenders, pitches and marketing materials.
- Manage team inboxes, client enquiries and website-generated requests where required.
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Communication & Collaboration
- Act as a key liaison between Partners, fee earners, clients and Business Services teams.
- Manage correspondence, emails and communications, ensuring tasks are prioritised and progressed appropriately.
- Draft communications and responses on behalf of fee earners where appropriate.
- Provide support across the wider Legal Support team, contributing to collaborative working and service excellence.
- Attend meetings, take minutes and follow up on action points to ensure timely completion.
- Work closely with Legal Support Managers to ensure effective workload management and resource planning.
Workflow & Matter Management
- Take ownership of tasks and workflows, ensuring deadlines and service standards are consistently achieved.
- Maintain accurate client and matter information across firm systems.
- Support the creation and maintenance of data rooms and document repositories.
- Process online applications, searches and submissions where required.
- Ensure all activities are completed in line with firm policies, procedures and regulatory requirements.
- Identify opportunities to improve processes and ways of working to enhance service delivery and efficiency.
Skills & Experience
- Previous experience within a legal, professional services, or corporate support environment.
- Strong organisational and prioritisation skills with the ability to manage multiple competing demands.
- Proven experience supporting senior stakeholders and managing high-volume workloads.
- Excellent client service and relationship management skills.
- Strong written and verbal communication skills.
- High attention to detail and commitment to quality.
- Ability to work independently while contributing effectively to a team environment.
- Professional, discreet and able to handle confidential information appropriately.
- Positive, proactive and adaptable approach to work.
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Technical Skills
- Experience using document management and case management systems.
- Advanced Microsoft Office skills, including Outlook, Word, Excel and PowerPoint.
- Strong document formatting and quality assurance capabilities.
- Experience maintaining client and matter information within business systems.
- Ability to learn and effectively utilise new technologies and systems.
The Firm
When you work at Clyde & Co, you join a team of 500 partners, 2,400 lawyers, 3,200 legal professionals and 5,500 people in nearly 70 offices and associated offices worldwide. Our values are the principles that guide the decisions we make, unite us in our endeavours and strengthen our delivery, for both our clients and our firm. We work as one, excel with clients, celebrate difference and act boldly. We are committed to operating in a responsible way by progressing towards a diverse and inclusive workforce that reflects the communities and clients it serves. We are devoted to providing an environment in which everyone can realise their potential, using its legal and professional skills to support its communities. We do this through pro bono work, volunteering and charitable partnerships, and minimising the impact it has on the environment, including through our commitment to the SBTi Net-Zero standard and the setting of ambitious emissions reduction targets.
Our Commitment
Clyde & Co is proud to be an equal opportunities employer. Our values encourage us to support fairness, celebrate diversity and prohibit all forms of discrimination in the workplace to allow everyone to excel at work. Therefore, we welcome and encourage all applications from suitably qualified individuals, regardless of background or identity. Learn more about our interview process.
A Note on Privacy
Please take a moment to read our privacy notice. This describes what personal information Clyde & Co (we) may hold about you, what it’s used for, how it’s obtained, your rights and how to contact us as a data subject.
If you are submitting a candidate as a Recruitment Agency Partner, it is an essential requirement and your responsibility to ensure that candidates applying to Clyde & Co are aware of this privacy notice.
This is the job description as constituted at present; however, Clyde & Co reserves the right to reasonably amend it in accordance with the changing needs of the business.
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